Support Board
Date/Time: Fri, 27 Dec 2024 02:35:18 +0000
Notice: OEC/Gain Capital Futures Missing Historical Data Issue
View Count: 2007
| [2016-02-17 20:03:22] |
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There currently is a missing historical data issue starting on 2016-02-17 for the OEC/Gain Capital futures trading service. This is due to an OEC server logon issue. OEC has been notified about it. It is affecting the historical data collection. The problem is not on our side and we do not have control over it. We have never seen a problem like this before. Also some users have reported a similar FIX server log on problem in recent weeks. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-17 20:13:29
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| [2016-02-17 20:05:09] |
| User74762 - Posts: 5 |
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Good evening, I have some problems with charts. There is a gap from 04:25 PM until 19:21 (UTC+1) for each chart. I sent an email to OpenECry, I thought something in data-feed does not work, but they answered that this is a problem from sierra-chart and not from OEC. This is a screenshot of the chart: https://gyazo.com/e420ca7d265b2cc87ed9ca2d74e98223 I'm waiting for your response. Thank you. |
| [2016-02-17 20:13:13] |
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This is caused by the above-described issue. We are waiting for a solution from OEC for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-17 20:15:25] |
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Also, when posting an image of a chart, only use this method and no other method: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-17 20:16:19] |
| User74762 - Posts: 5 |
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I'm sorry. Ok, Thank you so much. I'll check this thread again. |
| [2016-02-17 20:21:00] |
| User74762 - Posts: 5 |
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http://www.sierrachart.com/image.php?l=1455740433185.png
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| [2016-02-17 20:41:01] |
| User74762 - Posts: 5 |
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I checked the same data-feed from OEC with a different trading platform and it works. I don't know why! |
| [2016-02-17 20:59:27] |
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We got the connection restored to OEC and the missing data has now been restored. Refer to this section for instructions to download the missing data: http://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-17 21:00:38
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| [2016-02-17 22:17:36] |
| User74762 - Posts: 5 |
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Now it works! Thank you so much! Regards! |
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