Support Board
Date/Time: Fri, 27 Dec 2024 01:45:36 +0000
Account not visible in drop down for trade activity log
View Count: 1375
| [2016-02-16 05:29:42] |
| User104164 - Posts: 19 |
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Hi, In drop down to select account number to see trade activity for the account, I don't see account number 537626. I see all other account numbers listed. Please see attached file. What can be done? Thanks. Sam |
Private File |
| [2016-02-16 07:49:18] |
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We are asking CQG about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-16 08:14:42] |
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This is from CQG: Please, provide a little bit more information about this user as I couldn't find any account with any type id equal to 537626 in our UAT and Production systems. What additional information can you provide? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-16 18:14:37] |
| User104164 - Posts: 19 |
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This account is under company name Plutus Asset Management LLC. This account was opened in November or December 2015 and was in existence till end of December 2015 or January 2016. This account was traded for Emini S&P 500 futures and Crude oil futures.
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| [2016-02-16 18:19:16] |
| User104164 - Posts: 19 |
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I provided information that I think is relevant. If you need any particulars, let me know. Thanks. |
| [2016-02-16 18:27:29] |
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We will let CQG know. But if the data is not in the Trade Activity Log under a different Account Number, then it is not there. There can be various reasons why but because we do not know exactly what you were doing and the related settings and various other things, it is impossible for us to provide further information about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-16 18:28:11
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| [2016-02-16 20:23:58] |
| User104164 - Posts: 19 |
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I was not doing anything different then that for ALL other accounts. All other accounts are in drop down. My question is that I had valid account number. Why that account is not being displayed in drop down? I need this for compliance reasons. I am willing to provide details that is needed. Ask your managers to contact me. I repeat, I need this for compliance reasons and it is important matter that needs your input being trading platform provider. Sam 949.378.6294 |
| [2016-02-16 21:40:37] |
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The responsibility for providing account statements and trading activity is with your broker. Not with us. We have no direct control over this data or have access to it and this is not our responsibility. Please understand that. It is improper for there to be any reliance on us for this information and your broker should understand that. So you cannot get what you need from your account statements? If you want us to see if we can find the data, this would be a chargeable service at 35 USD per hour. Although after thinking about it because you are running an older version of Sierra Chart, there are no backup files of the Trade Activity Log. So we do not see how we can help with this if the data is not already visible. Your broker should put you in contact with CQG. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-16 21:43:10
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| [2016-02-16 21:42:26] |
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The prior message has been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-16 21:57:07] |
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We are also still waiting to hear from CQG and we will let you know when we do.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-17 03:45:53] |
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Please do the following to ensure there is no trade data missed going forward: Update Sierra Chart to the current version: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Enable Global Settings >> Data/Trade Service Settings >> Enable FIX Logging. Set Global Settings >> General Trade Settings >> Number of Days to Save in Trade Activity Log to 186. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-17 18:40:28] |
| User104164 - Posts: 19 |
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Sierra chart has been upgraded to version 1370. Let me know if that is not the right one. Meantime, I have contacted broker to talk to CQG and get this matter resolved. I understand you guys provide interface but data is from CQG. Thanks. |
| [2016-02-17 23:26:06] |
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At this point, you need to contact CQG to get the information that you need. We do not see how we can provide further help with this if you do not already see the data that you need in the Trade Activity Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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