Support Board
Date/Time: Mon, 28 Oct 2024 11:18:03 +0000
Data feed not updating
View Count: 720
[2016-02-08 15:05:27] |
User713273 - Posts: 409 |
Hi Im having an issue with my data feed, it currently is not updating. Should I be aware of any issues ongoing?
|
[2016-02-08 15:25:02] |
Sierra Chart Engineering - Posts: 104368 |
We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2016-02-08 15:30:04] |
User713273 - Posts: 409 |
Now working, please inform what was the issue?
|
[2016-02-08 15:50:35] |
Sierra Chart Engineering - Posts: 104368 |
We are looking into the cause. This is a highly unusual problem. We have not seen it before. It was a problem with the real-time data server.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2016-02-09 05:18:57] |
User713273 - Posts: 409 |
Hi, just checking what was the root of this issue and has it been permanently resolved? thx
|
[2016-02-09 06:24:28] |
Sierra Chart Engineering - Posts: 104368 |
Refer to: Notice: NASDAQ and other Equities Data Feed Interruption Morning of 2016-02-08 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: