Support Board
Date/Time: Sun, 29 Dec 2024 16:47:33 +0000
Port 80
View Count: 779
| [2016-02-01 16:05:00] |
| Kinobe - Posts: 86 |
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hi I have some trouble downloading data for intraday chart. However, the daily chart succed to download all the data correctly. I checked the log, and I think the port 10060, 10046 or 10047 seem to be blocked by the router of my company. So I try to use the port 80 option by checking the "Use port 80 for historical data" in the SC server setting but I still get the same message in the log and intraday data can t be downloaded. SC seems to keep dowloading via port 10060,10046 or 10047 and not the port 80. how can I dowload data for intraday chart without port 10060,10046 or 10047? here is my log : Software version: 1354 | 2016-02-01 10:41:19 Uses New Spreadsheets | 2016-02-01 10:41:19 Usage end date: 2016-02-25 | 2016-02-01 10:41:19 Enabled for: Advanced Features. | 2016-02-01 10:41:19 Enabled for: Sierra Chart Historical Data Service. | 2016-02-01 10:41:19 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-02-01 10:41:19 Enabled for: INDEXES_DATA_BARCHART | 2016-02-01 10:41:19 Enabled for: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2016-02-01 10:41:19 Received 1 data feed usernames. | 2016-02-01 10:41:19 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-02-01 10:41:19 Current selected Data/Trading service: SC Exchange Data | 2016-02-01 10:41:19 Chart Update Interval: 500 | 2016-02-01 10:41:19 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-02-01 10:41:19 2016-02-01 10:41:19 Local computer time | 2016-02-01 10:41:19 2016-02-01 15:41:19 Local computer time in UTC | 2016-02-01 10:41:19 2016-02-01 10:41:19 Local computer time in SC Time Zone | 2016-02-01 10:41:19 2016-02-01 15:36:14 Server time in UTC | 2016-02-01 10:41:19 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-02-01 10:41:19 Program path: C:\SierraChart\ | 2016-02-01 10:41:19 Data Files path: C:\SierraChart\Data\ | 2016-02-01 10:41:19 OS Version Number: 6.1 | 2016-02-01 10:41:19 Locale Information: C | 2016-02-01 10:41:19 Socket (22) | Error received in OnConnect while connecting. Windows error code 10060: Une tentative de connexion a échoué car le parti connecté n’a pas répondu convenablement au-delà d’une certaine durée ou une connexion établie a échoué car l’hôte de connexion n’a pas répondu. | 2016-02-01 10:41:34 Socket (22) | Shutdown and closed. | 2016-02-01 10:41:34 SC Exchange Data | Disconnected from the server. | 2016-02-01 10:41:34 SC Exchange Data | Data feed disconnected. Will reconnect. | 2016-02-01 10:41:34 SC Exchange Data | Using username 0 | 2016-02-01 10:41:36 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 10046 | 2016-02-01 10:41:36 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2016-02-01 10:41:36 Intraday data recording state for symbol AAPL is set to download 'Pending'. | 2016-02-01 10:41:54 Reloading all charts with filename: AAPL.scid | 2016-02-01 10:41:54 HD Request # 6 | Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: equities.us | 2016-02-01 10:41:54 HD Request # 6 | Download start Date-Time: 2016-01-17 10:41:54.000 | 2016-02-01 10:41:54 HD Request # 6 | Using server: scdf1.sierracharts.com port 80 | 2016-02-01 10:41:54 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2016-02-01 10:41:54 AAPL [M] 5 Min #5 | Reloading chart. | 2016-02-01 10:41:54 AAPL [M] 1 Min #1 | Reloading chart. | 2016-02-01 10:41:54 Socket (24) | Connected. | 2016-02-01 10:41:54 HD Request # 6 | Sending historical data logon request message. | 2016-02-01 10:41:54 AAPL [M] 5 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL.scid | 2016-02-01 10:41:54 AAPL [M] 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL.scid | 2016-02-01 10:41:54 Socket (24) | Closed. No error. | 2016-02-01 10:41:54 Socket (24) | Shutdown and closed. | 2016-02-01 10:41:54 HD Request # 6 | Error downloading historical Intraday data for AAPL. The network socket has been closed. Retrying download. | 2016-02-01 10:41:54 HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for AAPL | 2016-02-01 10:41:55 HD Request # 7 | Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: equities.us | 2016-02-01 10:41:55 HD Request # 7 | Download start Date-Time: 2016-01-17 10:41:55.000 | 2016-02-01 10:41:55 HD Request # 7 | Using server: scdf2.sierracharts.com port 80 | 2016-02-01 10:41:55 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2016-02-01 10:41:55 Socket (25) | Connected. | 2016-02-01 10:41:55 HD Request # 7 | Sending historical data logon request message. | 2016-02-01 10:41:55 Socket (25) | Closed. No error. | 2016-02-01 10:41:55 Socket (25) | Shutdown and closed. | 2016-02-01 10:41:55 HD Request # 7 | Error downloading historical Intraday data for AAPL. The network socket has been closed. Retrying download. | 2016-02-01 10:41:55 HD Request # 7 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for AAPL | 2016-02-01 10:41:55 HD Request # 8 | Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: equities.us | 2016-02-01 10:41:55 HD Request # 8 | Download start Date-Time: 2016-01-17 10:41:55.000 | 2016-02-01 10:41:55 HD Request # 8 | Using server: scdf1.sierracharts.com port 80 | 2016-02-01 10:41:55 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2016-02-01 10:41:55 Socket (26) | Connected. | 2016-02-01 10:41:55 HD Request # 8 | Sending historical data logon request message. | 2016-02-01 10:41:55 Socket (26) | Closed. No error. | 2016-02-01 10:41:55 Socket (26) | Shutdown and closed. | 2016-02-01 10:41:55 HD Request # 8 | Error downloading historical Intraday data for AAPL. The network socket has been closed. Retrying download. | 2016-02-01 10:41:55 HD Request # 8 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for AAPL | 2016-02-01 10:41:55 HD Request # 8 | Intraday download COMPLETE for AAPL. Completion time: 0s. Unique request ID: 3 | 2016-02-01 10:41:55 Removed historical data download ID 3 | 2016-02-01 10:41:55 Real-time Intraday chart data file updates started for AAPL | 2016-02-01 10:41:55 Intraday chart data file opened for AAPL | 2016-02-01 10:41:55 Socket (23) | Error received in OnConnect while connecting. Windows error code 10060: Une tentative de connexion a échoué car le parti connecté n’a pas répondu convenablement au-delà d’une certaine durée ou une connexion établie a échoué car l’hôte de connexion n’a pas répondu. | 2016-02-01 10:41:57 Socket (23) | Shutdown and closed. | 2016-02-01 10:41:57 SC Exchange Data | Disconnected from the server. | 2016-02-01 10:41:57 SC Exchange Data | Data feed disconnected. Will reconnect. | 2016-02-01 10:41:57 SC Exchange Data | Using username 0 | 2016-02-01 10:41:59 SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 10047 | 2016-02-01 10:41:59 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2016-02-01 10:41:59 Socket (27) | Error received in OnConnect while connecting. Windows error code 10060: Une tentative de connexion a échoué car le parti connecté n’a pas répondu convenablement au-delà d’une certaine durée ou une connexion établie a échoué car l’hôte de connexion n’a pas répondu. | 2016-02-01 10:42:20 Socket (27) | Shutdown and closed. | 2016-02-01 10:42:20 SC Exchange Data | Disconnected from the server. | 2016-02-01 10:42:20 SC Exchange Data | Data feed disconnected. Will reconnect. | 2016-02-01 10:42:20 SC Exchange Data | Using username 0 | 2016-02-01 10:42:22 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 10046 | 2016-02-01 10:42:22 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2016-02-01 10:42:22 AAPL [M] Daily #2 | Reloading chart. | 2016-02-01 10:42:31 AAPL [M] 5 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL.scid | 2016-02-01 10:42:31 |
| [2016-02-01 18:47:26] |
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Port 80 is not going to work in your case. You are on a restrictive firewall. These are the relevant messages: HD Request # 7 | Sending historical data logon request message. | 2016-02-01 10:41:55 Socket (25) | Closed. No error. | 2016-02-01 10:41:55 Socket (25) | Shutdown and closed. | 2016-02-01 10:41:55 HD Request # 7 | Error downloading historical Intraday data for AAPL. The network socket has been closed. Retrying download. | 2016-02-01 10:41:55 Do not use port 80. You need to a have your network open ports 10046, 10047, 10149. Refer to: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.6 Or you need to use a mobile wireless connection to bypass the network you are using. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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