Support Board
Date/Time: Sat, 28 Dec 2024 16:38:03 +0000
Trading from chart - order doesn't stay at right place
View Count: 819
| [2016-01-08 08:30:03] |
| User33743 - Posts: 83 |
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Hi, there are some times, when platform doesn't put order on the right place. What i mean: 1. Active crosshair, so it's easy to see level where you want to put ORDER 2.Right Click, and from chart trade menu select e.g Sell Stop at price 1.0000 3. Platform put ORDER on 0.9999 4. To be sure, market prize during putting order is on 1.0010. This kind of behaviour happened many times on many computers. Have your ever meet with this kind of problem? Best regards |
| [2016-01-08 08:33:00] |
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Yes we have heard of this before. Confirm what Trading service you are using Sierra Chart with. We suspect which one but we want to know to confirm this and we will take the appropriate steps to solve this which may be communicating the problem to that trading service. Also, make sure you have confirmations enabled and the price displayed on the confirmation window matches with what you expect. If it then subsequently becomes different, that confirms the problem is on the trading service side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-08 08:33:24
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| [2016-01-08 09:46:22] |
| User33743 - Posts: 83 |
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I am using infinity with trasact feed. Prize is diferent. Best Regards |
| [2016-01-08 10:14:27] |
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This is what we thought. This issue will have to be reported to TransAct. Although we have told them about it before. Really would be best that you contact your broker about this and let them know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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