Support Board
Date/Time: Thu, 31 Oct 2024 12:19:07 +0000
F.US.TFEH16 isn't backfilling
View Count: 681
| [2016-01-07 21:30:52] |
| Bango - Posts: 76 |
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Hello, F.US.TFEH16 (Russell 2000 future contract) fails to download intraday and historical data. Here's the log when I tried to CQG FIX Trading | Using primary service for historical data. | 2016-01-07 22:23:41 Intraday data recording state for symbol F.US.TFEH16 is set to download 'Pending'. | 2016-01-07 22:23:41 HD Request # 13 | Downloading Intraday chart data for F.US.TFEH16 to the file F.US.TFEH16.scid. Service: cqg | 2016-01-07 22:23:41 HD Request # 13 | Download start Date-Time: 2016-01-07 22:10:59.000 | 2016-01-07 22:23:41 HD Request # 13 | Disabling Intraday chart updating for symbol during historical data download. | 2016-01-07 22:23:41 HD Request # 13 | Error downloading historical Intraday data for F.US.TFEH16. Time and sales data for instrument F.US.TFE (corresponding to ID = 2) is not allowed. | 2016-01-07 22:23:41 HD Request # 13 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.TFEH16 | 2016-01-07 22:23:41 HD Request # 14 | Downloading Intraday chart data for F.US.TFEH16 to the file F.US.TFEH16.scid. Service: cqg | 2016-01-07 22:23:41 HD Request # 14 | Download start Date-Time: 2016-01-07 22:10:59.000 | 2016-01-07 22:23:41 HD Request # 14 | Disabling Intraday chart updating for symbol during historical data download. | 2016-01-07 22:23:41 HD Request # 14 | Error downloading historical Intraday data for F.US.TFEH16. Time and sales data for instrument F.US.TFE (corresponding to ID = 2) is not allowed. | 2016-01-07 22:23:41 HD Request # 14 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.TFEH16 | 2016-01-07 22:23:41 HD Request # 15 | Downloading Intraday chart data for F.US.TFEH16 to the file F.US.TFEH16.scid. Service: cqg | 2016-01-07 22:23:41 HD Request # 15 | Download start Date-Time: 2016-01-07 22:10:59.000 | 2016-01-07 22:23:41 HD Request # 15 | Disabling Intraday chart updating for symbol during historical data download. | 2016-01-07 22:23:41 HD Request # 15 | Error downloading historical Intraday data for F.US.TFEH16. Time and sales data for instrument F.US.TFE (corresponding to ID = 2) is not allowed. | 2016-01-07 22:23:41 HD Request # 15 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.TFEH16 | 2016-01-07 22:23:41 HD Request # 15 | Intraday download COMPLETE for F.US.TFEH16. Completion time: 0s. Unique request ID: 6 | 2016-01-07 22:23:41 Removed historical data download ID 6 | 2016-01-07 22:23:41 Real-time Intraday chart data file updates started for F.US.TFEH16 | 2016-01-07 22:23:41 Intraday chart data file opened for F.US.TFEH16 | 2016-01-07 22:23:41 HD Request # 15 | Enabling Intraday chart updating for symbol. | 2016-01-07 22:23:41 |
| [2016-01-07 21:45:22] |
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This is the relevant error message: HD Request # 15 | Error downloading historical Intraday data for F.US.TFEH16. Time and sales data for instrument F.US.TFE (corresponding to ID = 2) is not allowed. | 2016-01-07 22:23:41 Follow the instructions here to update the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps When that is done follow the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-07 21:45:59
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