Support Board
Date/Time: Sat, 28 Dec 2024 08:27:14 +0000
Troubles etc and more of them
View Count: 965
| [2016-01-03 16:19:28] |
| HalGE - Posts: 39 |
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I have more troubles than anyone can imagine, so I decided to get a NEW Windows 7 PC.. and restrict it to TRADING Related ONLY That means IB and Sierra then Bracket Trader.. WEll, that has not worked. I still can not get into Sierra Help Please... Here is what I see.... I connect with and display the IB TWS I TRY to start the Sierra ... IT WONT CONNECT I've tried everything I know,,, and so far NOTHING I have done helps I even mes up THIS... tried to edit my first post, wont do that either and this is not on the trading pc, it's on the laptop... HOPE you can fix it.. Thanks Hal Date Time Of Last Edit: 2016-01-03 22:15:07
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| [2016-01-03 22:14:05] |
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The question is whether you are unable to login to the Sierra Chart charting and trading software, or unable to connect to the data feed/trade server. For help to answer this question, please review help topic number 62 here: http://www.sierrachart.com/index.php?l=helpdetails62.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-04 01:39:03] |
| HalGE - Posts: 39 |
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I was able to get the PENDING then gray out then RED lighted box with NOT CONNECTED then GREEN BOX saying DF 0 ST 0 and no mention of CHARTBOOK or chart like shown somewhere I saw in this section of the help Below is a copy of the DATA LOG... hope it helps you solve and tell me what I need to do next, I'm lost here... Can you do the remote assistance? Software version: 1346 | 2016-01-04 01:16:19 Uses New Spreadsheets | 2016-01-04 01:16:19 Usage end date: 2016-04-11 | 2016-01-04 01:16:19 Enabled for: Advanced Features. | 2016-01-04 01:16:19 Enabled for: Sierra Chart Historical Data Service. | 2016-01-04 01:16:19 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-01-04 01:16:19 Enabled for: INDEXES_DATA_BARCHART | 2016-01-04 01:16:19 Enabled for: CME (Trading Account Required) | 2016-01-04 01:16:19 Enabled for: CBOT (Trading Account Required) | 2016-01-04 01:16:19 Enabled for: COMEX (Trading Account Required) | 2016-01-04 01:16:19 Enabled for: NYMEX (Trading Account Required) | 2016-01-04 01:16:19 Received 1 data feed usernames. | 2016-01-04 01:16:19 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-01-04 01:16:19 Current selected Data/Trading service: SC Data - All Services | 2016-01-04 01:16:19 Chart Update Interval: 500 | 2016-01-04 01:16:19 Time Zone: +00:00:00 (UTC+00) | 2016-01-04 01:16:19 2016-01-03 19:16:19 Local computer time | 2016-01-04 01:16:19 2016-01-04 01:16:19 Local computer time in UTC | 2016-01-04 01:16:19 2016-01-04 01:16:19 Local computer time in SC Time Zone | 2016-01-04 01:16:19 2016-01-04 01:16:00 Server time in UTC | 2016-01-04 01:16:19 Local computer UTC time and Server UTC time difference: 18 seconds. | 2016-01-04 01:16:19 Program path: C:\SierraChart\ | 2016-01-04 01:16:19 Data Files path: C:\SierraChart\Data\ | 2016-01-04 01:16:19 OS Version Number: 6.1 | 2016-01-04 01:16:19 Locale Information: C | 2016-01-04 01:16:19 Checking for new symbol settings for scdataallservices | 2016-01-04 01:16:19 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-01-04 01:16:19 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-01-04 01:16:19 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-01-04 01:16:19 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-01-04 01:16:19 Symbol settings are up-to-date for scdataallservices | 2016-01-04 01:16:22 SC Data - All Services | Connected to data server. | 2016-01-04 01:16:24 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2016-01-04 01:16:24 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-01-04 01:16:27 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-01-04 01:16:27 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-01-04 01:16:27 Hope you can help me thanks Hal |
| [2016-01-04 01:44:09] |
| HalGE - Posts: 39 |
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ohh...and I forgot to tell you that I am a LONG time PAYING User of Sierra and subscribe to the expensive tick data ever since you started it... Some day, I might figure out how to edit, but I didn't want to chance loosing that post... edit A chart tries to open but does not...I need your expertize here... Thanks in advance Hal Date Time Of Last Edit: 2016-01-04 01:57:01
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| [2016-01-04 02:53:08] |
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Follow the instructions here to set Sierra Chart to work with your Interactive Brokers account: Interactive Brokers Trading Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-04 14:37:18] |
| HalGE - Posts: 39 |
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It's me again..... I got to the place.... Data/Trade Service Settings Service [Interactive Brokers [trading] Server 7496 Username: edemo Password -----I'm stumped... what password, MY P/W for Sierra or the one for the TWS ? What about the client ID ?? Date Time Of Last Edit: 2016-01-04 14:38:07
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| [2016-01-04 18:11:33] |
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You do not need to enter your Interactive Brokers Username or Password in Sierra Chart. Leave those settings blank. Client ID can be left at any of the choices. Just leave that alone. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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