Support Board
Date/Time: Fri, 27 Dec 2024 09:12:06 +0000
Why I can't connect to the server? This makes me can't trade.
View Count: 728
| [2015-12-16 19:42:33] |
| idcisosf - Posts: 34 |
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Why I can't connect to the server? This makes me can't trade. This has been happening many times in the recently? Please help solve this issue. And your support is too slow, is there any numbers that I can call to get support? Thanks |
| [2015-12-16 20:22:03] |
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Our support is not too slow in the majority of cases. And there is no place to call. This is the best place for support and it is superior support to calling. Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog We do have to write up a comprehensive explanation of why telephone support does not work and will never be practical in a business operation like this. Customers need to understand that. and furthermore you are connecting to the CQG system, which we do not even control. We do not control your Internet connection we do not control the CQG connection, we do not know what the connection details even should be. In many cases the user themselves is in a better position to resolve the connection issue than we are. We of course are here to help to the extent we can but we need to see the Message Log to analyze the problem. There can be different problems depending upon the Data/Trading service being used. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-16 20:48:10
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| [2015-12-16 20:44:30] |
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As soon as we get the Message Log, we can analyze the problem and get back to you. Once again here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-16 20:48:53
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