Support Board
Date/Time: Thu, 26 Dec 2024 16:32:19 +0000
frustrating problems
View Count: 884
| [2015-12-06 20:21:26] |
| madra - Posts: 109 |
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Hello I have been happily using SC for a number of years. a few days ago i BOUGHT a new COMPUTER asked that all Sierra data be transferred to the new computer. This has not worked. Tried to us backup option still nothing. I can open a new symbol when I try to customize tool bar nothing appears on the symbol line at top of chart. Available toolbar commands all this window shows is a sequence of numbers tht mean nothing to me. I would appreciate a step by step procedure to deal with this issue. I am at sea when \i try to use documentation madra |
| [2015-12-06 21:13:53] |
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The first thing that we want you to do is to select Help >> Download Prerelease. Follow through the step-by-step instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate That will solve the problem of seeing numbers on the Control Bar/ToolBar. Do you have all of the files in the "Data" subfolder from your prior installation of Sierra Chart on your old computer? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-06 21:38:34] |
| madra - Posts: 109 |
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I have followed the steps repeated dwnload current version several times. There ha been no change. The 'datA' subfolder has been transferred and shows on C:/ drive |
| [2015-12-07 01:49:15] |
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We will be contacting you about this tomorrow. Make sure your current telephone number is set here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-07 04:00:31] |
| madra - Posts: 109 |
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Great, thank you,the contact including phone is correct. Please call me between 10:30 am and 1:00 pm Auckland time which would be between 1:30 and 4:00 pm pacific time regards charlie |
| [2015-12-07 05:14:57] |
| bekitz3 - Posts: 83 |
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In order to retain the same look & feel of a previous install on another computer you need to copy the "Sierra3.cfg" file from the old to new computer. This is located in the C:/SierraChart folder. It is not in C:/SierraChart/Data folder
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