Support Board
Date/Time: Thu, 26 Dec 2024 15:36:55 +0000
Chart Dom and Trade Dom doesn't display Bid/Ask Depth Size
View Count: 1159
| [2015-12-03 16:09:32] |
| User223429 - Posts: 13 |
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I am having an issue for the past few days that Chart Dom and Trade Dom doesn't display Bid/Ask Depth Size although I am very sure I include the Bid/Ask Depth Size in the column setting of Chart Dom and Trade Dom. It was okay until the last 3 days. Please advise. Thanks
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| [2015-12-03 18:02:17] |
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Do you see at least one level of Bid and Ask Size values displayed? Go to the chart and select Chart >> Open Market Depth Window. Do you see all of the market depth displayed there? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-04 12:45:05] |
| User223429 - Posts: 13 |
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None of the Bid and Ask Depth values is displayed. I go to Chart>> Open Depth Window and I didn't see any there either. All numbers are zero there. Please advise. Thanks
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| [2015-12-04 12:46:22] |
| User223429 - Posts: 13 |
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I noticed when I go Open Depth Window, I could see the number appeared first then quickly disappeared for all symbols
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| [2015-12-04 17:46:25] |
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We do not see any problem with this. Restart Sierra Chart, and open one chart and then open the market depth window for it . Let us know if you see the problem and at that time provide a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-05 06:22:21] |
| User223429 - Posts: 13 |
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Could it be because I am on packaget 5 evaluation,so no bid/ask depth?
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| [2015-12-05 07:34:36] |
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No, this is not the issue. Also currently we see your service package is 3.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-07 13:07:18] |
| User223429 - Posts: 13 |
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This is the message I saw when I open a market depth from Find Symbol: Requesting market depth updates for: ZBH6-CBOT if supported. | 2015-12-07 07:33:57 Rithmic Trading | Message from server: Server Alert: get_order_book error : 13. Result text: "permission denied" | 2015-12-07 07:33:57 |
| [2015-12-07 17:14:01] |
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You need to contact your broker about this message: Rithmic Trading | Message from server: Server Alert: get_order_book error : 13. Result text: "permission denied" | 2015-12-07 07:33:57 Your Rithmic account is not allowed access to the market depth data for CBOT futures. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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