Support Board
Date/Time: Thu, 26 Dec 2024 06:53:53 +0000
Can't connect to TopStep T4
View Count: 1283
| [2015-12-01 07:44:01] |
| User38304 - Posts: 5 |
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Hi On seemingly random days (three recently) I am unable to get Sierra to connect to T4/TopStepTrader data during the UK morning (from 7am UK time). Often it will work later in the day. The log (below) says to Send for Analysis for help, can you help please? Thanks Software version: 1332 | 2015-12-01 07:33:17 Uses New Spreadsheets | 2015-12-01 07:33:17 Usage end date: 2015-12-11 | 2015-12-01 07:33:17 Enabled for: Advanced Features. | 2015-12-01 07:33:17 Enabled for: Sierra Chart Historical Data Service. | 2015-12-01 07:33:17 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-12-01 07:33:17 Current selected Data/Trading service: CTS T4 FIX | 2015-12-01 07:33:17 Chart Update Interval: 40 | 2015-12-01 07:33:17 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2015-12-01 07:33:17 2015-12-01 07:33:17 Local computer time | 2015-12-01 07:33:17 2015-12-01 07:33:17 Local computer time in UTC | 2015-12-01 07:33:17 2015-12-01 07:33:17 Local computer time in SC Time Zone | 2015-12-01 07:33:17 2015-12-01 07:33:12 Server time in UTC | 2015-12-01 07:33:17 Local computer UTC time and Server UTC time difference: 1 seconds. | 2015-12-01 07:33:17 Program path: C:\SierraChart\ | 2015-12-01 07:33:17 Data Files path: C:\SierraChart\Data\ | 2015-12-01 07:33:17 OS Version Number: 6.2 | 2015-12-01 07:33:17 Locale Information: C | 2015-12-01 07:33:17 Checking for new symbol settings for cts | 2015-12-01 07:33:17 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-12-01 07:33:17 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2015-12-01 07:33:17 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2015-12-01 07:33:17 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2015-12-01 07:33:17 Requesting symbol settings for cts. Overwrite = off. | 2015-12-01 07:33:17 Symbol settings received. | 2015-12-01 07:33:17 Processed received symbol settings | 2015-12-01 07:33:18 Files to Open on Start up | Opening file: KISS.cht | 2015-12-01 07:33:20 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2015-12-01 07:33:22 CTS FIX - Firm: PTP | 2015-12-01 07:33:22 CTS FIX socket (0) | Resolved address fix-sim.t4login.com to IP 69.44.110.200 | 2015-12-01 07:33:22 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2015-12-01 07:33:22 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2015-12-01 07:33:22 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2015-12-01 07:33:22 CTS FIX socket (4) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-12-01 07:33:43 CTS FIX socket (4) | Shutdown and closed. | 2015-12-01 07:33:43 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2015-12-01 07:33:43 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-01 07:33:43 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-12-01 07:33:43 CTS FIX: DisconnectFIX called. | 2015-12-01 07:33:43 CTS FIX Historical Data: DisconnectFIX called. | 2015-12-01 07:33:43 CTS FIX: Disconnected. | 2015-12-01 07:33:43 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-12-01 07:33:43 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2015-12-01 07:33:46 CTS FIX - Firm: PTP | 2015-12-01 07:33:46 CTS FIX socket (0) | Resolved address fix-sim.t4login.com to IP 74.201.6.199 | 2015-12-01 07:33:46 CTS FIX socket (5) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-12-01 07:34:07 CTS FIX socket (5) | Shutdown and closed. | 2015-12-01 07:34:07 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2015-12-01 07:34:07 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-01 07:34:07 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-12-01 07:34:07 CTS FIX: DisconnectFIX called. | 2015-12-01 07:34:07 CTS FIX Historical Data: DisconnectFIX called. | 2015-12-01 07:34:07 CTS FIX: Disconnected. | 2015-12-01 07:34:07 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-12-01 07:34:07 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2015-12-01 07:34:10 CTS FIX - Firm: PTP | 2015-12-01 07:34:10 CTS FIX socket (0) | Resolved address fix-sim.t4login.com to IP 69.44.110.200 | 2015-12-01 07:34:10 CTS FIX socket (6) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-12-01 07:34:31 CTS FIX socket (6) | Shutdown and closed. | 2015-12-01 07:34:31 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2015-12-01 07:34:31 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-01 07:34:31 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-12-01 07:34:31 CTS FIX: DisconnectFIX called. | 2015-12-01 07:34:31 CTS FIX Historical Data: DisconnectFIX called. | 2015-12-01 07:34:31 CTS FIX: Disconnected. | 2015-12-01 07:34:31 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-12-01 07:34:31 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2015-12-01 07:34:34 CTS FIX - Firm: PTP | 2015-12-01 07:34:34 CTS FIX socket (0) | Resolved address fix-sim.t4login.com to IP 74.201.6.199 | 2015-12-01 07:34:34 |
| [2015-12-01 09:59:39] |
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This is the relevant error message: CTS FIX socket (6) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-12-01 07:34:31 Clearly the CTS T4 server is available so there is some connectivity problem between Sierra Chart and the CTS T4 server. Refer to help topic 1.2: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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