Support Board
Date/Time: Wed, 25 Dec 2024 04:20:41 +0000
PreRelease: 1319 charts/dom not updating
View Count: 987
| [2015-11-05 11:40:55] |
| User742717 Mike - Posts: 86 |
|
Hello, I tested the pre release, but the charts/dom don't update, as if there's no price change and no orders on the DOM. I can't see any errors on the log, not sure how to debug it. Same PC/Network/working internet etc. DOM: http://www.sierrachart.com/image.php?l=1446723833372.png AMP/TTNet | Connecting. | 2015-11-05 05:27:52 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2015-11-05 05:27:52 TT FIX Data socket (6) | Connected. | 2015-11-05 05:27:52 TT FIX Data: Sending the Logon message. | 2015-11-05 05:27:52 TT FIX Data: Connected. | 2015-11-05 05:27:53 TT FIX Trading | Connecting to 12.41.48.53. Port10500 | 2015-11-05 05:27:53 TT FIX Trading socket (7) | Connected. | 2015-11-05 05:27:53 TT FIX Trading: Sending the Logon message. | 2015-11-05 05:27:53 TT FIX Trading: Connected. | 2015-11-05 05:27:53 AMP/TTNet | Connected to data and trading server. | 2015-11-05 05:27:53 TT Gateway Status: Price server for the CME exchange is Open | 2015-11-05 05:27:54 TT Gateway Status: Order server for the CME exchange is Open | 2015-11-05 05:27:54 TT Gateway Status: Fill server for the CME exchange is Open | 2015-11-05 05:27:54 TT Gateway Status: Price server for the Eurex-B exchange is Open | 2015-11-05 05:27:54 TT Gateway Status: Order server for the Eurex-B exchange is Open | 2015-11-05 05:27:54 TT Gateway Status: Fill server for the Eurex-B exchange is Open | 2015-11-05 05:27:54 TT Gateway Status: Price server for the SSE exchange is Closed | 2015-11-05 05:27:54 TT Gateway Status: Order server for the SSE exchange is Open | 2015-11-05 05:27:54 TT Gateway Status: Fill server for the SSE exchange is Closed | 2015-11-05 05:27:54 TT Gateway Status: Price server for the TTSIM exchange is Open | 2015-11-05 05:27:54 TT Gateway Status: Order server for the TTSIM exchange is Open | 2015-11-05 05:27:54 TT Gateway Status: Fill server for the TTSIM exchange is Open | 2015-11-05 05:27:54 AMP/TTNet | Starting real-time market data updates for: 6E-201512-CME. ID: 1 | 2015-11-05 05:28:00 Requesting market data for 6E-201512-CME. Depth levels: 1 | 2015-11-05 05:28:00 Intraday data recording state for symbol 6E-201512-CME is set to download 'Pending'. | 2015-11-05 05:28:00 HD Request # 2 | Downloading Intraday chart data for 6E-201512-CME to the file 6E-201512-CME.scid. Service: ttamp | 2015-11-05 05:28:00 HD Request # 2 | Download start Date-Time: 2015-11-05 05:25:06.000 | 2015-11-05 05:28:00 HD Request # 2 | Using server: ttamp.sierracharts.com port 10149 | 2015-11-05 05:28:00 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-11-05 05:28:00 Socket (8) | Connected. | 2015-11-05 05:28:00 HD Request # 2 | Sending historical data logon request message. | 2015-11-05 05:28:00 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-11-05 05:25:06. Record interval: 0. Symbol: 6E-201512-CME | 2015-11-05 05:28:01 HD Request # 2 | Decompressing data. | 2015-11-05 05:28:01 HD Request # 2 | Receiving Intraday data for 6E-201512-CME starting at 2015-11-05 05:25:06 | 2015-11-05 05:28:01 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-11-05 05:25:13 | 2015-11-05 05:28:01 Socket (8) | Shutdown and closed. | 2015-11-05 05:28:01 The network socket for historical data has been closed. | 2015-11-05 05:28:01 HD Request # 2 | Received 157 records from 2015-11-05 05:25:06 to 2015-11-05 05:27:56 (2.8 minutes) and wrote 156 records for 6E-201512-CME | 2015-11-05 05:28:01 HD Request # 2 | Intraday download COMPLETE for 6E-201512-CME. Completion time: 1s. Unique request ID: 1 | 2015-11-05 05:28:01 Removed historical data download ID 1 | 2015-11-05 05:28:01 Real-time Intraday chart data file updates started for 6E-201512-CME | 2015-11-05 05:28:01 1316, works fine with no problems. AMP/TTNet | Connecting. | 2015-11-05 05:35:33 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2015-11-05 05:35:33 TT FIX Data socket (9) | Connected. | 2015-11-05 05:35:33 TT FIX Data: Sending the Logon message. | 2015-11-05 05:35:33 TT FIX Data: Connected. | 2015-11-05 05:35:34 TT FIX Trading | Connecting to 12.41.48.53. Port10500 | 2015-11-05 05:35:34 TT FIX Trading socket (10) | Connected. | 2015-11-05 05:35:34 TT FIX Trading: Sending the Logon message. | 2015-11-05 05:35:34 TT FIX Trading: Connected. | 2015-11-05 05:35:34 AMP/TTNet | Connected to data and trading server. | 2015-11-05 05:35:34 TT Gateway Status: Price server for the CME exchange is Open | 2015-11-05 05:35:35 TT Gateway Status: Order server for the CME exchange is Open | 2015-11-05 05:35:35 TT Gateway Status: Fill server for the CME exchange is Open | 2015-11-05 05:35:35 TT Gateway Status: Price server for the Eurex-B exchange is Open | 2015-11-05 05:35:35 TT Gateway Status: Order server for the Eurex-B exchange is Open | 2015-11-05 05:35:35 TT Gateway Status: Fill server for the Eurex-B exchange is Open | 2015-11-05 05:35:35 TT Gateway Status: Price server for the SSE exchange is Closed | 2015-11-05 05:35:35 TT Gateway Status: Order server for the SSE exchange is Open | 2015-11-05 05:35:35 TT Gateway Status: Fill server for the SSE exchange is Closed | 2015-11-05 05:35:35 TT Gateway Status: Price server for the TTSIM exchange is Open | 2015-11-05 05:35:35 TT Gateway Status: Order server for the TTSIM exchange is Open | 2015-11-05 05:35:35 TT Gateway Status: Fill server for the TTSIM exchange is Open | 2015-11-05 05:35:35 AMP/TTNet | Starting real-time market data updates for: 6E-201512-CME. ID: 1 | 2015-11-05 05:35:57 Requesting market data for 6E-201512-CME. Depth levels: 1 | 2015-11-05 05:35:57 Intraday data recording state for symbol 6E-201512-CME is set to download 'Pending'. | 2015-11-05 05:35:57 HD Request # 3 | Downloading Intraday chart data for 6E-201512-CME to the file 6E-201512-CME.scid. Service: ttamp | 2015-11-05 05:35:57 HD Request # 3 | Download start Date-Time: 2015-11-05 05:35:28.000 | 2015-11-05 05:35:57 HD Request # 3 | Using server: ttamp.sierracharts.com port 10149 | 2015-11-05 05:35:57 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-11-05 05:35:57 Socket (11) | Connected. | 2015-11-05 05:35:57 HD Request # 3 | Sending historical data logon request message. | 2015-11-05 05:35:57 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2015-11-05 05:35:28. Record interval: 0. Symbol: 6E-201512-CME | 2015-11-05 05:35:58 HD Request # 3 | Decompressing data. | 2015-11-05 05:35:58 HD Request # 3 | Receiving Intraday data for 6E-201512-CME starting at 2015-11-05 05:35:28 | 2015-11-05 05:35:58 HD Request # 3 | Timestamp of first Intraday data file record written: 2015-11-05 05:35:29 | 2015-11-05 05:35:58 Socket (11) | Shutdown and closed. | 2015-11-05 05:35:58 The network socket for historical data has been closed. | 2015-11-05 05:35:58 HD Request # 3 | Received 12 records from 2015-11-05 05:35:28 to 2015-11-05 05:35:54 (26.0 seconds) and wrote 11 records for 6E-201512-CME | 2015-11-05 05:35:58 Added 3 Time and Sales records to Intraday data file for 6E-201512-CME after download. | 2015-11-05 05:35:58 HD Request # 3 | Intraday download COMPLETE for 6E-201512-CME. Completion time: 0s. Unique request ID: 2 | 2015-11-05 05:35:58 Removed historical data download ID 2 | 2015-11-05 05:35:58 Real-time Intraday chart data file updates started for 6E-201512-CME | 2015-11-05 05:35:58 Date Time Of Last Edit: 2015-11-05 11:46:22
|
| [2015-11-05 17:32:44] |
| |
|
The problem could not be specific to 1319. Update again. When you see the problem, refer to help topic 3.4 to see if you are receiving data from the data feed: http://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.4 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-06 03:19:06
|
| [2015-11-06 00:48:16] |
| User742717 Mike - Posts: 86 |
|
100% specific to 1319 The issue seams to be in my existing Sierra3.cfg not compatible with 1319. The newly SC created one works fine, however my existing Sierra3.cfg doesn't |
Private File |
| [2015-11-06 02:30:08] |
| ejtrader - Posts: 688 |
|
Confirmed - this is the issue with 1319 - CQG. Chart doesn't update & DOM doesn't display depth information. 1316 - works. CTS - No issues with 1319. Thanks Date Time Of Last Edit: 2015-11-06 02:47:04
|
| [2015-11-06 04:27:55] |
| |
|
This is extremely puzzling to us. We do not know why there would be a problem and we see no evidence of a problem in our testing. However we are still looking. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-06 04:35:14] |
| ejtrader - Posts: 688 |
|
Had issues with 1319 - rolled back to 1316 which made it work. Updated to 1319 again and it's broken. So - it is reproducible. |
| [2015-11-06 04:53:41] |
| |
|
Why are you using a 10 millisecond chart update interval? Do you realize the load that creates in Sierra Chart? Does it genuinely help with your trading objectives?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-06 05:11:11
|
| [2015-11-06 04:56:11] |
| |
|
We made a mistake. We meant a 10 ms chart update interval. Anyway, the problem has been identified and we are resolving it now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-06 04:56:36
|
| [2015-11-06 05:10:34] |
| |
|
The problem is now resolved. Update Sierra Chart to the latest prerelease by following the instructions here: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-06 05:10:49
|
| [2015-11-06 08:42:33] |
| User742717 Mike - Posts: 86 |
|
I can confirm that was the issue on the original 1319. ejtrader, the default is 500 and it's set in General Settings -> Chart Update interval in Milliseconds I didn't have any issues with 10, however I've set it back to the default. Thanks Mike. |
| [2015-11-06 12:26:45] |
| ejtrader - Posts: 688 |
|
Mike - the 10 ms second response was not directed towards me and I am NOT from support :) Thanks Date Time Of Last Edit: 2015-11-06 12:27:06
|
To post a message in this thread, you need to log in with your Sierra Chart account: