Support Board
Date/Time: Wed, 25 Dec 2024 01:49:58 +0000
Issue with billing
View Count: 848
| [2015-11-02 21:44:07] |
| User456125 - Posts: 16 |
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I am currently on Emergency Time(Adjustment (5) days at Sierra Chart Package (5)) because your accounting says I have insufficient funds??? or what? I show in account management that my account what was deducted 38.25 on 1-Nov. Wasn't this payment for November. And further That I have a 38.25 excess balance on an excel spreadsheet. Why am I having difficulty with this? This is very confusing. Regards M. Shead |
| [2015-11-03 03:42:10] |
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On Nov 1st, the charges were as following: 35 USD for the Sierra Chart Real-Time and Historical Exchange Data Feed for the month of November. 3.25 USD for Exchange Fee: Full CME Group (CME, CBOT, COMEX, NYMEX) for the month of November. For more details, refer to the documentation here about this: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingCost Note that the above charges are not for Sierra Chart usage time. ---- 1. To purchase usage time, select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/usercp.php?page=SCUsageTimePayments Login with your Sierra Chart Account Name and Password. 2. Choose the number Months you wish to pay for and the Service Package. 3. Choose one of the payment options. Sierra Chart Support Date Time Of Last Edit: 2015-11-03 03:53:02
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| [2015-11-03 16:39:29] |
| User456125 - Posts: 16 |
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I have carefully read the URL you posted to me. 1. I still don't understand what USAGE TIME is and why I must make an additional payment over the 35+3.25 I have already paid to continue in November. 2. Are you saying I am on borrowed time now even after paying for Nov? |
| [2015-11-03 17:36:14] |
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1. This section here explains this: Sierra Chart Purchase and License Information: Renewing Access We are referring to Sierra Chart "usage time" to pay for access to Sierra Chart itself. The real-time data feed is a completely separate payment. So in your particular case you need to pay for Sierra Chart usage time in order to use Sierra Chart itself and then you also pay separately for the data feed. 2. Yes. You only paid for the data feed for November. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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