Support Board
Date/Time: Tue, 24 Dec 2024 18:21:10 +0000
i cant use my platform since 1 week ago
View Count: 783
| [2015-11-02 13:08:21] |
| User10739 - Posts: 18 |
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my platform doesn't work any more always giving me NOT CONNECTED Software version: 1282 | 2015-11-02 08:07:06 Uses New Spreadsheets | 2015-11-02 08:07:06 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2015-11-02 08:07:06 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2015-11-02 08:07:06 * Allow Support for Sierra Chart Data Feeds is enabled. | 2015-11-02 08:07:06 Current selected Data/Trading service: SC Forex Data (FXCM) | 2015-11-02 08:07:06 Chart Update Interval: 500 | 2015-11-02 08:07:06 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-11-02 08:07:06 2015-11-02 16:07:06 Local computer clock time | 2015-11-02 08:07:06 2015-11-02 13:07:06 GMT time | 2015-11-02 08:07:06 2015-11-02 08:07:06 Time zone adjusted time | 2015-11-02 08:07:06 Time difference to server time: 13 seconds. | 2015-11-02 08:07:06 Program path: C:\SierraChart\ | 2015-11-02 08:07:06 Data Files path: C:\SierraChart\Data\ | 2015-11-02 08:07:06 OS Version Number: 6.1 | 2015-11-02 08:07:06 Locale Information: C | 2015-11-02 08:07:06 Checking for new symbol settings for fxcm | 2015-11-02 08:07:06 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-11-02 08:07:06 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-11-02 08:07:06 Symbol settings are up-to-date for fxcm | 2015-11-02 08:07:06 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-11-02 08:07:11 * HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-11-02 08:07:11 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-11-02 08:07:11 |
| [2015-11-02 16:42:05] |
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The usage time on your account has expired. We have added some usage time so that you can use Sierra Chart immediately. Please restart Sierra Chart. 1. To purchase usage time, select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/usercp.php?page=SCUsageTimePayments Login with your Sierra Chart Account Name and Password. 2. Choose the number Months you wish to pay for and the Service Package. 3. Choose one of the payment options. Sierra Chart Support |
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