Support Board
Date/Time: Tue, 24 Dec 2024 03:25:23 +0000
Cannot Connect or load charts
View Count: 746
| [2015-10-22 12:44:40] |
| User19585 - Posts: 3 |
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Software version: 1313 | 2015-10-22 05:29:59 Uses New Spreadsheets | 2015-10-22 05:29:59 Enabled for: Advanced Features. | 2015-10-22 05:29:59 Enabled for: Sierra Chart Historical Data Service. | 2015-10-22 05:29:59 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-10-22 05:29:59 Current selected Data/Trading service: Open E Cry FIX | 2015-10-22 05:29:59 Chart Update Interval: 500 | 2015-10-22 05:29:59 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-10-22 05:29:59 2015-10-22 05:29:59 Local computer time | 2015-10-22 05:29:59 2015-10-22 12:29:59 Local computer time in UTC | 2015-10-22 05:29:59 2015-10-22 05:29:59 Local computer time in SC Time Zone | 2015-10-22 05:29:59 2015-10-22 12:29:59 Server time in UTC | 2015-10-22 05:29:59 Local computer UTC time and Server UTC time difference: 0 seconds. | 2015-10-22 05:29:59 Program path: C:\SierraChart\ | 2015-10-22 05:29:59 Data Files path: C:\SierraChart\Data\ | 2015-10-22 05:29:59 OS Version Number: 6.1 | 2015-10-22 05:29:59 Locale Information: C | 2015-10-22 05:29:59 Checking for new symbol settings for oec | 2015-10-22 05:29:59 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-10-22 05:29:59 HTTP connection to www.sierrachart.com:80 (3) | Connected. | 2015-10-22 05:30:00 Symbol settings are up-to-date for oec | 2015-10-22 05:30:01 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-10-22 05:30:01 HTTP connection to www.sierrachart.com:80 (4) | Connected. | 2015-10-22 05:30:01 Files to Open on Start up | Opening file: EMin.cht | 2015-10-22 05:30:03 Lines needs to be recompiled for this version of Sierra Chart. | 2015-10-22 05:30:03 * Lines needs to be recompiled for this version of Sierra Chart. | 2015-10-22 05:30:03 * Lines needs to be recompiled for this version of Sierra Chart. | 2015-10-22 05:30:03 * Lines needs to be recompiled for this version of Sierra Chart. | 2015-10-22 05:30:03 * Lines needs to be recompiled for this version of Sierra Chart. | 2015-10-22 05:30:03 * Lines needs to be recompiled for this version of Sierra Chart. | 2015-10-22 05:30:03 * Open E Cry FIX | Connecting to trading server sim.openecry.com. Port: 9300. | 2015-10-22 05:34:48 OEC FIX Trading socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2015-10-22 05:34:48 OEC FIX Trading socket (71) | Connected. | 2015-10-22 05:34:48 OEC FIX Trading: Sending the Logon message. | 2015-10-22 05:34:49 OEC FIX Trading | Connected to trading server. | 2015-10-22 05:34:49 Open E Cry FIX | Connecting to market data server sim.openecry.com:9301. | 2015-10-22 05:34:49 OEC FAST Data socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2015-10-22 05:34:49 OEC FAST Data socket (72) | Connected. | 2015-10-22 05:34:49 OEC FAST Data: Sending the Hello message. | 2015-10-22 05:34:49 OEC FAST Data: Sending the Logon message. | 2015-10-22 05:34:49 OEC FAST Data: Received a Logout message. Text = Locked | 2015-10-22 05:34:49 OEC FAST Data: Sending a Logout message. Text = Received Logout message. | 2015-10-22 05:34:49 OEC FAST Data socket (72) | Shutdown and closed. | 2015-10-22 05:34:49 OEC FAST Data: Logged out and disconnected. | 2015-10-22 05:34:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-10-22 05:34:49 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-10-22 05:34:49 OEC FIX Trading: DisconnectFIX called. | 2015-10-22 05:34:49 OEC FIX Trading: Sending a Logout message. | 2015-10-22 05:34:49 Disconnected from Open E Cry. | 2015-10-22 05:34:49 Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-10-22 05:34:49 OEC FIX Trading: Received a Logout message. | 2015-10-22 05:34:49 OEC FIX Trading socket (71) | Shutdown and closed. | 2015-10-22 05:34:49 OEC FIX Trading: Logged out and disconnected. | 2015-10-22 05:34:49 Open E Cry FIX | Connecting to trading server sim.openecry.com. Port: 9300. | 2015-10-22 05:37:49 OEC FIX Trading socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2015-10-22 05:37:49 OEC FIX Trading socket (74) | Connected. | 2015-10-22 05:37:49 OEC FIX Trading: Sending the Logon message. | 2015-10-22 05:37:49 OEC FIX Trading | Connected to trading server. | 2015-10-22 05:37:49 Open E Cry FIX | Connecting to market data server sim.openecry.com:9301. | 2015-10-22 05:37:49 OEC FAST Data socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2015-10-22 05:37:49 OEC FAST Data socket (75) | Connected. | 2015-10-22 05:37:49 OEC FAST Data: Sending the Hello message. | 2015-10-22 05:37:49 OEC FAST Data: Sending the Logon message. | 2015-10-22 05:37:49 OEC FAST Data: Received a Logout message. Text = InvalidUserOrPassword | 2015-10-22 05:37:50 OEC FAST Data: Sending a Logout message. Text = Received Logout message. | 2015-10-22 05:37:50 OEC FAST Data socket (75) | Shutdown and closed. | 2015-10-22 05:37:50 OEC FAST Data: Logged out and disconnected. | 2015-10-22 05:37:50 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-10-22 05:37:50 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-10-22 05:37:50 OEC FIX Trading: DisconnectFIX called. | 2015-10-22 05:37:50 OEC FIX Trading: Sending a Logout message. | 2015-10-22 05:37:50 Disconnected from Open E Cry. | 2015-10-22 05:37:50 Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-10-22 05:37:50 OEC FIX Trading: Received a Logout message. | 2015-10-22 05:37:50 OEC FIX Trading socket (74) | Shutdown and closed. | 2015-10-22 05:37:50 OEC FIX Trading: Logged out and disconnected. | 2015-10-22 05:37:50 Open E Cry FIX | Connecting to trading server sim.openecry.com. Port: 9300. | 2015-10-22 05:40:50 OEC FIX Trading socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2015-10-22 05:40:50 OEC FIX Trading socket (78) | Connected. | 2015-10-22 05:40:50 OEC FIX Trading: Sending the Logon message. | 2015-10-22 05:40:50 OEC FIX Trading | Connected to trading server. | 2015-10-22 05:40:50 Open E Cry FIX | Connecting to market data server sim.openecry.com:9301. | 2015-10-22 05:40:50 OEC FIX Trading: Received a Logout message. | 2015-10-22 05:40:50 OEC FIX Trading: Sending a Logout message. Text = Received Logout message. | 2015-10-22 05:40:50 OEC FIX Trading socket (78) | Shutdown and closed. | 2015-10-22 05:40:50 OEC FIX Trading: Logged out and disconnected. | 2015-10-22 05:40:50 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-10-22 05:40:50 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-10-22 05:40:50 OEC FAST Data socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2015-10-22 05:40:50 OEC FIX Trading: DisconnectFIX called. | 2015-10-22 05:40:50 OEC FAST Data socket (79) | Shutdown and closed. | 2015-10-22 05:40:50 OEC FAST Data: Socket connection was closed without any logout messages sent or received. | 2015-10-22 05:40:50 Disconnected from Open E Cry. | 2015-10-22 05:40:50 Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-10-22 05:40:50 Current selected Data/Trading service: Open E Cry FIX | 2015-10-22 05:40:55 Open E Cry FIX | Connecting to trading server sim.openecry.com. Port: 9300. | 2015-10-22 05:43:50 OEC FIX Trading socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2015-10-22 05:43:50 OEC FIX Trading socket (81) | Connected. | 2015-10-22 05:43:50 OEC FIX Trading: Sending the Logon message. | 2015-10-22 05:43:50 OEC FIX Trading | Connected to trading server. | 2015-10-22 05:43:50 Open E Cry FIX | Connecting to market data server sim.openecry.com:9301. | 2015-10-22 05:43:50 OEC FAST Data socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2015-10-22 05:43:50 OEC FAST Data socket (82) | Connected. | 2015-10-22 05:43:50 OEC FAST Data: Sending the Hello message. | 2015-10-22 05:43:50 OEC FAST Data: Sending the Logon message. | 2015-10-22 05:43:51 OEC FAST Data: Received a Logout message. Text = InvalidUserOrPassword | 2015-10-22 05:43:51 OEC FAST Data: Sending a Logout message. Text = Received Logout message. | 2015-10-22 05:43:51 OEC FAST Data socket (82) | Shutdown and closed. | 2015-10-22 05:43:51 OEC FAST Data: Logged out and disconnected. | 2015-10-22 05:43:51 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-10-22 05:43:51 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-10-22 05:43:51 OEC FIX Trading: DisconnectFIX called. | 2015-10-22 05:43:51 OEC FIX Trading: Sending a Logout message. | 2015-10-22 05:43:51 Disconnected from Open E Cry. | 2015-10-22 05:43:51 Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-10-22 05:43:51 OEC FIX Trading: Received a Logout message. | 2015-10-22 05:43:51 OEC FIX Trading socket (81) | Shutdown and closed. | 2015-10-22 05:43:51 OEC FIX Trading: Logged out and disconnected. | 2015-10-22 05:43:51 Date Time Of Last Edit: 2015-10-22 17:04:53
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| [2015-10-22 17:03:56] |
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This is the relevant message: OEC FAST Data: Received a Logout message. Text = InvalidUserOrPassword | 2015-10-22 05:43:51 Contact contact Open E Cry and give them the Username you have set in File >> Data/Trade Service Settings. Have the make sure your account is active. Tell them you are connecting to the Simulation server. Ask them if you should be connecting to the Production server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-22 17:08:53] |
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Regarding this study: Lines needs to be recompiled for this version of Sierra Chart. | 2015-10-22 05:30:03 * Did you add this from the main list of studies in Analysis >> Studies? Or is it a Custom study? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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