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Date/Time: Tue, 24 Dec 2024 03:15:51 +0000



Post From: Cannot Connect or load charts

[2015-10-22 17:03:56]
Sierra Chart Engineering - Posts: 104368
This is the relevant message:

OEC FAST Data: Received a Logout message. Text = InvalidUserOrPassword | 2015-10-22 05:43:51


Contact contact Open E Cry and give them the Username you have set in File >> Data/Trade Service Settings.

Have the make sure your account is active.

Tell them you are connecting to the Simulation server. Ask them if you should be connecting to the Production server.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing