Support Board
Date/Time: Tue, 24 Dec 2024 02:22:13 +0000
chart not updating on CQG
View Count: 959
| [2015-10-16 14:55:06] |
| User83814 - Posts: 26 |
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Hi, I use AMP CQG on package 3. My chart for ZB (CQG symbol is USA) works fine, but ES (CQG symbol EP) is not updating. I have to manually delete and download data to see the current price. Can you please check? Thank you |
| [2015-10-16 17:41:44] |
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You need to contact your broker, and have them authorize on your CQG account, the exchange for ES. You will need to reconnect to the data feed with the Disconnect and Connect commands on the File menu after they do this. If this is not it, let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-16 17:42:14
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| [2015-10-16 17:47:14] |
| User83814 - Posts: 26 |
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I have authorization for CQG ES. My account works on CQG native Qtrader. In sierra, I can get data on connecting, but it just does not update. As I said, I have to manually delete and download data to see the update.
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| [2015-10-16 18:06:21] |
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Still, it sounds very clearly that there is an authorization problem. What is the symbol of the chart? Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-16 18:12:13] |
| User83814 - Posts: 26 |
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Date rule based rollover from F.US.USAU15 to next contract occurs at 2015-08-31. | 2015-10-16 13:25:30 Date rule based rollover from F.US.USAZ15 to next contract occurs at 2015-11-30. | 2015-10-16 13:25:30 Checking Intraday data file for symbol F.US.USAU15 for the date range from 2015-05-29 to 2015-08-31. | 2015-10-16 13:25:30 Checking Daily data file for symbol ZBU15 for the date range from 2015-05-29 to 2015-08-31. | 2015-10-16 13:25:30 Checking Intraday data file for symbol F.US.USAZ15 for the date range from 2015-08-31 to 0. | 2015-10-16 13:25:30 Checking Daily data file for symbol ZBZ15 for the date range from 2015-08-31 to 2015-10-16. | 2015-10-16 13:25:30 F.US.USAZ15 [CBV] 100 PriceChanges #2 | Price data for daily data file ZBZ15.dly. Date: 2015-08-31, Price: 154.625. Date: 2015-10-16, Price: 159.0938 | 2015-10-16 13:25:30 F.US.USAZ15 [CBV] 100 PriceChanges #2 | Price data for daily data file ZBU15.dly. Date: 2015-05-29, Price: 155.625. Date: 2015-08-28, Price: 156.7188 | 2015-10-16 13:25:30 F.US.USAZ15 [CBV] 100 PriceChanges #2 | Symbols used for continuous contract chart: | 2015-10-16 13:25:30 ZBU15 | 2015-10-16 13:25:30 ZBZ15 | 2015-10-16 13:25:30 F.US.USAZ15 [CBV] 100 PriceChanges #2: Checking for volume based rollover dates. | 2015-10-16 13:25:30 F.US.USAZ15 [CBV] 100 PriceChanges #2: Volume based rollover from F.US.USAU15 to F.US.USAZ15 occurs at 2015-08-31 | 2015-10-16 13:25:30 F.US.USAZ15 [CBV] 100 PriceChanges #2: Performing continuous futures contract back adjustment calculations. | 2015-10-16 13:25:30 F.US.USAZ15 [CBV] 100 PriceChanges #2: F.US.USAU15 Open price on 2015-08-31 is 156.25. | 2015-10-16 13:25:30 F.US.USAZ15 [CBV] 100 PriceChanges #2: F.US.USAZ15 Open price on 2015-08-31 is 154.6563. | 2015-10-16 13:25:30 F.US.USAZ15 [CBV] 100 PriceChanges #2: F.US.USAU15 price difference to F.US.USAZ15 is -1.5937001. | 2015-10-16 13:25:30 F.US.USAZ15 [CBV] 100 PriceChanges #2: Back adjust amount for symbol F.US.USAU15 is -1.5937001. | 2015-10-16 13:25:30 Intraday data recording state for symbol F.US.EPZ15 is set to download 'Pending'. | 2015-10-16 13:48:20 HD Request # 52 | Downloading Intraday chart data for F.US.EPZ15 to the file F.US.EPZ15.scid. Service: cqg | 2015-10-16 13:48:20 HD Request # 52 | Download start Date-Time: 2015-10-16 04:29:59.000 | 2015-10-16 13:48:20 HD Request # 52 | Using server: ds3.sierracharts.com port 10149 | 2015-10-16 13:48:20 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-10-16 13:48:20 Socket (186) | Connected. | 2015-10-16 13:48:20 HD Request # 52 | Sending historical data logon request message. | 2015-10-16 13:48:20 HD Request # 52 | Requesting Intraday data. Start Date-Time: 2015-10-16 04:29:59. Record interval: 0. Symbol: F.US.EPZ15 | 2015-10-16 13:48:20 HD Request # 52 | Decompressing data. | 2015-10-16 13:48:20 HD Request # 52 | Receiving Intraday data for F.US.EPZ15 starting at 2015-10-16 04:29:59 | 2015-10-16 13:48:20 HD Request # 52 | Truncating file to starting Date-Time of 2015-10-16 04:29:59 | 2015-10-16 13:48:20 HD Request # 52 | Timestamp of first Intraday data file record written: 2015-10-16 04:29:59 | 2015-10-16 13:48:20 Socket (186) | Shutdown and closed. | 2015-10-16 13:48:21 The network socket for historical data has been closed. | 2015-10-16 13:48:21 HD Request # 52 | Received 319428 records from 2015-10-16 04:29:59 to 2015-10-16 13:48:20 (9.3 hours) and wrote 319428 records for F.US.EPZ15 | 2015-10-16 13:48:21 HD Request # 52 | Intraday download COMPLETE for F.US.EPZ15. Completion time: 1s. Unique request ID: 51 | 2015-10-16 13:48:21 Removed historical data download ID 51 | 2015-10-16 13:48:21 Real-time Intraday chart data file updates started for F.US.EPZ15 | 2015-10-16 13:48:21 HD Request # 52 | Reloading Intraday charts for F.US.EPZ15 | 2015-10-16 13:48:21 Reloading all charts with filename: F.US.EPZ15.scid | 2015-10-16 13:48:21 Date rule based rollover from F.US.EPU15 to next contract occurs at 2015-09-10. | 2015-10-16 13:48:21 Date rule based rollover from F.US.EPZ15 to next contract occurs at 2015-12-10. | 2015-10-16 13:48:21 Checking Intraday data file for symbol F.US.EPU15 for the date range from 2015-06-11 to 2015-09-10. | 2015-10-16 13:48:21 Checking Daily data file for symbol ESU15 for the date range from 2015-06-11 to 2015-09-10. | 2015-10-16 13:48:21 Checking Intraday data file for symbol F.US.EPZ15 for the date range from 2015-09-10 to 0. | 2015-10-16 13:48:21 Checking Daily data file for symbol ESZ15 for the date range from 2015-09-10 to 2015-10-16. | 2015-10-16 13:48:21 F.US.EPZ15 [CBV] 10000 PriceChanges #1 | Price data for daily data file ESZ15.dly. Date: 2015-09-10, Price: 1939.75. Date: 2015-10-16, Price: 2017 | 2015-10-16 13:48:21 F.US.EPZ15 [CBV] 10000 PriceChanges #1 | Price data for daily data file ESU15.dly. Date: 2015-06-11, Price: 2101.5. Date: 2015-09-09, Price: 1942.75 | 2015-10-16 13:48:21 F.US.EPZ15 [CBV] 10000 PriceChanges #1 | Symbols used for continuous contract chart: | 2015-10-16 13:48:21 ESU15 | 2015-10-16 13:48:21 ESZ15 | 2015-10-16 13:48:21 F.US.EPZ15 [CBV] 10000 PriceChanges #1: Checking for volume based rollover dates. | 2015-10-16 13:48:21 F.US.EPZ15 [CBV] 10000 PriceChanges #1: Volume based rollover from F.US.EPU15 to F.US.EPZ15 occurs at 2015-09-11 | 2015-10-16 13:48:21 F.US.EPZ15 [CBV] 10000 PriceChanges #1: Performing continuous futures contract back adjustment calculations. | 2015-10-16 13:48:21 F.US.EPZ15 [CBV] 10000 PriceChanges #1: F.US.EPU15 Open price on 2015-09-11 is 1949.5. | 2015-10-16 13:48:21 F.US.EPZ15 [CBV] 10000 PriceChanges #1: F.US.EPZ15 Open price on 2015-09-11 is 1939.5. | 2015-10-16 13:48:21 F.US.EPZ15 [CBV] 10000 PriceChanges #1: F.US.EPU15 price difference to F.US.EPZ15 is -10. | 2015-10-16 13:48:21 F.US.EPZ15 [CBV] 10000 PriceChanges #1: Back adjust amount for symbol F.US.EPU15 is -10. | 2015-10-16 13:48:21 Date rule based rollover from F.US.EPU15 to next contract occurs at 2015-09-10. | 2015-10-16 13:48:21 Date rule based rollover from F.US.EPZ15 to next contract occurs at 2015-12-10. | 2015-10-16 13:48:21 Checking Intraday data file for symbol F.US.EPU15 for the date range from 2015-06-11 to 2015-09-10. | 2015-10-16 13:48:21 Checking Daily data file for symbol ESU15 for the date range from 2015-06-11 to 2015-09-10. | 2015-10-16 13:48:21 Checking Intraday data file for symbol F.US.EPZ15 for the date range from 2015-09-10 to 0. | 2015-10-16 13:48:21 Checking Daily data file for symbol ESZ15 for the date range from 2015-09-10 to 2015-10-16. | 2015-10-16 13:48:21 F.US.EPZ15 [CBV] 30 Min #2 | Price data for daily data file ESZ15.dly. Date: 2015-09-10, Price: 1939.75. Date: 2015-10-16, Price: 2017 | 2015-10-16 13:48:21 F.US.EPZ15 [CBV] 30 Min #2 | Price data for daily data file ESU15.dly. Date: 2015-06-11, Price: 2101.5. Date: 2015-09-09, Price: 1942.75 | 2015-10-16 13:48:21 F.US.EPZ15 [CBV] 30 Min #2 | Symbols used for continuous contract chart: | 2015-10-16 13:48:21 ESU15 | 2015-10-16 13:48:21 ESZ15 | 2015-10-16 13:48:21 F.US.EPZ15 [CBV] 30 Min #2: Checking for volume based rollover dates. | 2015-10-16 13:48:21 F.US.EPZ15 [CBV] 30 Min #2: Volume based rollover from F.US.EPU15 to F.US.EPZ15 occurs at 2015-09-11 | 2015-10-16 13:48:21 F.US.EPZ15 [CBV] 30 Min #2: Performing continuous futures contract back adjustment calculations. | 2015-10-16 13:48:21 F.US.EPZ15 [CBV] 30 Min #2: F.US.EPU15 Open price on 2015-09-11 is 1949.5. | 2015-10-16 13:48:21 F.US.EPZ15 [CBV] 30 Min #2: F.US.EPZ15 Open price on 2015-09-11 is 1939.5. | 2015-10-16 13:48:21 F.US.EPZ15 [CBV] 30 Min #2: F.US.EPU15 price difference to F.US.EPZ15 is -10. | 2015-10-16 13:48:21 F.US.EPZ15 [CBV] 30 Min #2: Back adjust amount for symbol F.US.EPU15 is -10. | 2015-10-16 13:48:21 |
| [2015-10-16 18:18:29] |
| User83814 - Posts: 26 |
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the complete log is too long to post here. I'm sending a log for your analysis thanks Date Time Of Last Edit: 2015-10-16 18:18:41
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| [2015-10-16 18:46:10] |
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We were right about this: CQG FIX Trading | Market data subscription for F.US.EPZ15 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2015-10-16 08:07:11 Refer to the documentation here about this: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-16 18:58:55
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| [2015-10-16 19:00:32] |
| User83814 - Posts: 26 |
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thanks for checking. still it's strange. I'm paying CME bundle, which should cover all major exchanges/markets.
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 Capture.PNG / V - Attached On 2015-10-16 18:57:51 UTC - Size: 27.08 KB - 301 views |
| [2015-10-16 19:01:48] |
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OK, it does not help to show us that. You will need to ask your trading/broker service about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-17 02:46:11] |
| GPST10 - Posts: 139 |
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Are you logged in at both platforms at the same time?
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| [2015-10-17 11:48:58] |
| User83814 - Posts: 26 |
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this is resolved. GPST10, multiple login is allowed for CQG. |
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