Support Board
Date/Time: Mon, 23 Dec 2024 01:48:29 +0000
Prices not updating
View Count: 898
| [2015-09-01 08:37:09] |
| Meritus - Posts: 164 |
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I receive my chart data from CTS and use their front end platform to trade. However I have noticed that the prices on the chart do not update all of the price changes that occur on my front end trading DOM. For example I can visibly see the price on my DOM changing as trades go through. When I put the chart of the same product next to the DOM I can see that not all of these price changes are reflected in the chart and when they are there is a delay of several seconds. Then for a while the chart will pick up all the price changes before reverting back. The charts are for crude oil. Please advise.
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| [2015-09-01 08:54:46] |
| Meritus - Posts: 164 |
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I have tried changing the Data Throughput and Buffering setting from Smart Trade to Fast Smart and Fast Trade but the issue still exists
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| [2015-09-01 09:46:24] |
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You must use Fast Trade for Data Throughput and Buffering. After changing that setting it is necessary to reconnect to the data feed. This is the relevant help topic for the problem: Http://www.sierrachart.com/index.php?page=doc/helpdetails4.html We suspect the problem is related to the FIX connection . It probably relates to the additional latency and the available bandwidth for your connection. Longer-term if you continue to have the problem, the only reasonable solution is going to be to use the Sierra Chart Exchange Data Feed with CTS: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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