Support Board
Date/Time: Mon, 25 Nov 2024 11:30:54 +0000
charts are completely fubar today
View Count: 3270
| [2013-06-13 12:31:58] |
| User77503 - Posts: 48 |
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Every single one of my charts is completely blank today, I have zero data except for the live price feed bar on the right. I tried to re-download data several times and nothing works. I am assuming this is related to the roll. How do I fix this?
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| [2013-06-13 12:46:36] |
| User77503 - Posts: 48 |
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correction, all my charts have data that stop on 3-19 and then nothing beyond so it looks like i am not getting any data for the june and now sep contract of ES.
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| [2013-06-13 16:06:57] |
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Please refer to help topic 7 here: Http://www.sierrachart.com/index.php?l=doc/helpdetails7.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-13 21:02:16] |
| User77503 - Posts: 48 |
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that did not work. I am missing all data for june and now sep ES still.
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| [2013-06-13 21:09:54] |
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Please post an image of one of the charts, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-13 21:17:32] |
| User77503 - Posts: 48 |
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http://www.sierrachart.com/image.php?l=1371158189474.png |
| [2013-06-13 22:10:18] |
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We were expecting a chart with standard price bars and also the symbol at the top. We do not know what the symbol of the chart is.. In any case, contact IQ Feed about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-14 01:07:18] |
| User77503 - Posts: 48 |
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I followed the instructions exactly as described on the link. the chart is an ES#C. are you sure this is an IQ problem?
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| [2013-06-14 01:10:27] |
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There is no doubt that there is some data problem for sure. So therefore it must be on the IQ Feed side or some sort of connectivity problem. Open up a normal chart for that symbol and if you see the same problem contact IQ Feed. Also try once again re-downloading the data with Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-14 01:18:54] |
| User77503 - Posts: 48 |
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i opened up a new intraday chart and cant get any data past 4 hours ago. i've tried delete all data and download about 3 times today and it doesnt work...
Date Time Of Last Edit: 2013-06-14 01:20:11
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| [2013-06-14 01:19:57] |
| User77503 - Posts: 48 |
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but if i open up a historical chart then it shows me the daily candles going as far back as i want...
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| [2013-06-14 01:22:54] |
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Please post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-14 01:25:32] |
| User77503 - Posts: 48 |
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Software version: 986 | 2013-06-13 22:03:51 Current Service Package: 5 | 2013-06-13 22:03:51 Usage end date: 2013-06-17 | 2013-06-13 22:03:51 Sierra Chart Historical Data Service is included. | 2013-06-13 22:03:51 Active service: IQFeed | 2013-06-13 22:03:51 Time Zone: -03:00:00 (AST-04ADT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-06-13 22:03:51 2013-06-13 22:03:51 Local computer clock time | 2013-06-13 22:03:51 2013-06-14 01:03:51 GMT time | 2013-06-13 22:03:51 2013-06-13 22:03:51 Time zone adjusted time | 2013-06-13 22:03:51 Time difference to server time: 17 seconds. | 2013-06-13 22:03:51 Program path: C:\SierraChart\ | 2013-06-13 22:03:51 Data Files path: C:\SierraChart\Data\ | 2013-06-13 22:03:51 OS Version Number: 6.1 | 2013-06-13 22:03:51 IQ Feed: Connecting. | 2013-06-13 22:03:59 Starting DTN IQ Feed interface software. | 2013-06-13 22:03:59 IQ Feed: Connecting to Admin port 9300 | 2013-06-13 22:03:59 The network socket is connected. | 2013-06-13 22:04:00 IQ Feed: Connected to Admin port. | 2013-06-13 22:04:00 AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2013-06-13 22:04:00 AdminMessage: S,STATS,,,,,1,0,0,0,,,Not Connected,5.0.0.14,,0,0,,0.03,0.0,, | 2013-06-13 22:04:00 AdminMessage: S,STATS,,,,,1,0,0,0,,,Not Connected,5.0.0.14,,0,0,,0.09,0.09,, | 2013-06-13 22:04:01 AdminMessage: S,STATS,,,,,1,0,0,0,,,Not Connected,5.0.0.14,,0,0,,0.15,0.08,, | 2013-06-13 22:04:02 AdminMessage: S,STATS,66.112.148.223,60002,500,,1,0,0,0,,,Not Connected,5.0.0.14,410705,0,0,,0.22,0.07,, | 2013-06-13 22:04:03 AdminMessage: S,STATS,66.112.148.223,60002,500,0,1,0,0,0,Jun 13 9:04PM,Jun 13 9:04PM,Connected,5.0.0.14,410705,0.06,0.02,0,0.30,0.08,0, | 2013-06-13 22:04:04 IQ Feed: Connecting to Level 1 port 5009 | 2013-06-13 22:04:04 The network socket is connected. | 2013-06-13 22:04:04 IQ Feed: Connected to Level 1 port. | 2013-06-13 22:04:04 IQ Feed: Connecting to Lookup port 9100 | 2013-06-13 22:04:04 IQ Feed: Connecting to Level 2 port (9200)... | 2013-06-13 22:04:04 The network socket is connected. | 2013-06-13 22:04:04 IQ Feed: Connected to Lookup port. | 2013-06-13 22:04:04 HD Request # 1 - Downloading Intraday chart data for @ES#C to the file @ES#C.scid. Service: dtn | 2013-06-13 22:04:04 HD Request # 1 - Starting date and time: 2013-06-13 22:03:41 | 2013-06-13 22:04:04 HD Request # 1 - Requesting Tick data beginning at 2013-06-13 21:03:41 US Eastern Time. | 2013-06-13 22:04:04 IQ Feed: Fully connected. | 2013-06-13 22:04:04 The network socket is connected. | 2013-06-13 22:04:04 IQ Feed: Connected to Level 2 port. | 2013-06-13 22:04:04 IQFeed Level 2 error: Account not authorized for Level II | 2013-06-13 22:04:04 IQ Feed: Disconnected from Level 2 port. | 2013-06-13 22:04:04 HD Request # 1 - Receiving historical Intraday Tick data for @ES#C | 2013-06-13 22:04:08 HD Request # 1 - Receiving Intraday data for @ES#C starting at 2013-06-13 22:03:41 | 2013-06-13 22:04:08 HD Request # 1 - Timestamp of first Intraday data file record written: 2013-06-13 22:03:41 | 2013-06-13 22:04:08 HD Request # 1 - Received 112 records from 2013-06-13 22:03:41 to 2013-06-13 22:04:24 (43.0 seconds) and wrote 112 records for @ES#C | 2013-06-13 22:04:08 HD Request # 1 - Intraday download COMPLETE for @ES#C | 2013-06-13 22:04:08 Starting updates for: @ES#C | 2013-06-13 22:04:08 Real-time intraday chart data file updates started for @ES#C | 2013-06-13 22:04:08 Starting updates for: SPX.XO | 2013-06-13 22:04:27 Starting updates for: @ES# | 2013-06-13 22:04:27 Starting updates for: IR6T.Z | 2013-06-13 22:04:27 Starting updates for: OEX.XO | 2013-06-13 22:04:27 Starting updates for: @YM# | 2013-06-13 22:04:27 Starting updates for: NYA.X | 2013-06-13 22:04:27 Starting updates for: COMPX.X | 2013-06-13 22:04:27 Starting updates for: @NQ# | 2013-06-13 22:04:27 Starting updates for: @VM# | 2013-06-13 22:04:27 Starting updates for: QCL# | 2013-06-13 22:04:27 Starting updates for: @DX# | 2013-06-13 22:04:27 Starting updates for: @EU# | 2013-06-13 22:04:27 Starting updates for: @US# | 2013-06-13 22:04:27 Starting updates for: QGC# | 2013-06-13 22:04:27 Starting updates for: @C# | 2013-06-13 22:04:27 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\@ES#C.scid | 2013-06-13 22:04:27 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\@ES#C.scid | 2013-06-13 22:04:28 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\@ES#C.scid | 2013-06-13 22:04:28 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\@ES#C.scid | 2013-06-13 22:04:28 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\@ES#C.scid | 2013-06-13 22:04:28 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\@ES#C.scid | 2013-06-13 22:04:28 HD Request # 2 - Downloading Intraday chart data for @ES# to the file @ES#.scid. Service: dtn | 2013-06-13 22:04:30 HD Request # 2 - Starting date and time: 2013-06-13 21:54:50 | 2013-06-13 22:04:30 HD Request # 2 - Requesting Tick data beginning at 2013-06-13 20:54:50 US Eastern Time. | 2013-06-13 22:04:30 HD Request # 2 - Receiving historical Intraday Tick data for @ES# | 2013-06-13 22:04:33 HD Request # 2 - Receiving Intraday data for @ES# starting at 2013-06-13 21:54:50 | 2013-06-13 22:04:33 HD Request # 2 - Timestamp of first Intraday data file record written: 2013-06-13 21:54:50 | 2013-06-13 22:04:33 HD Request # 2 - Received 535 records from 2013-06-13 21:54:50 to 2013-06-13 22:04:46 (9.9 minutes) and wrote 535 records for @ES# | 2013-06-13 22:04:33 HD Request # 2 - Intraday download COMPLETE for @ES# | 2013-06-13 22:04:33 Real-time intraday chart data file updates started for @ES# | 2013-06-13 22:04:33 HD Request # 3 - Downloading Historical Daily chart data for SPX.XO. Starting date: 2013-06-12. Service: dtn | 2013-06-13 22:04:33 HD Request # 3 - Requesting 3 days of historical daily data. RequestID: 3 | 2013-06-13 22:04:33 HD Request # 3 - Receiving Daily data for SPX.XO | 2013-06-13 22:04:34 HD Request # 3 - Receiving historical Daily data for SPX.XO starting at 2013-06-11 | 2013-06-13 22:04:34 Writing historical daily data for SPX.XO to the file SPX.XO.dly | 2013-06-13 22:04:34 HD Request # 3 - Received 3 records from 2013-06-11 00:00:00 to 2013-06-13 00:00:00 (3.0 days) and wrote 2 records for SPX.XO | 2013-06-13 22:04:34 HD Request # 3 - Daily download COMPLETE for SPX.XO | 2013-06-13 22:04:34 HD Request # 4 - Downloading Historical Daily chart data for @ES#C. Starting date: 2013-06-12. Service: dtn | 2013-06-13 22:04:34 HD Request # 4 - Requesting 3 days of historical daily data. RequestID: 4 | 2013-06-13 22:04:34 HD Request # 4 - Receiving Daily data for @ES#C | 2013-06-13 22:04:34 HD Request # 4 - Receiving historical Daily data for @ES#C starting at 2013-06-11 | 2013-06-13 22:04:34 Writing historical daily data for @ES#C to the file @ES#C.dly | 2013-06-13 22:04:34 HD Request # 4 - Received 3 records from 2013-06-11 00:00:00 to 2013-06-13 00:00:00 (3.0 days) and wrote 2 records for @ES#C | 2013-06-13 22:04:35 HD Request # 4 - Daily download COMPLETE for @ES#C | 2013-06-13 22:04:35 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\@ES#C.scid | 2013-06-13 22:12:12 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\@ES#C.scid | 2013-06-13 22:14:52 |
| [2013-06-14 02:49:44] |
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From this log we cannot see anything unusual with the data downloading. Although it looks as though there are some charts you are opening up where there is no data being read from the @ES#C.scid data file. Open a new chart for @ES#C. And then go to that chart and select Edit >> Delete All Data and Download Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-14 02:50:07
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| [2013-06-14 03:18:33] |
| User77503 - Posts: 48 |
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i did that and i have basically the same problem except now the data ends on 3-26-13 instead of 3-19. curiously i have data starting again from 5 minutes ago...
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| [2013-06-14 03:27:01] |
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Are you seeing this with a normal normal bar chart and not a TPO chart? If you are available to be called so we can use remote assistance to look at this problem, then we could do that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-14 21:37:47
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| [2013-06-14 03:28:57] |
| User77503 - Posts: 48 |
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yes im using a normal bar chart. you can call *** within the next half hour, otherwise how about tomorrow morning?
Date Time Of Last Edit: 2013-06-14 04:35:43
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| [2013-06-14 04:35:17] |
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If you still have difficulty, please delete the data file for the Intraday chart symbol, by following the instructions here: http://www.sierrachart.com/index.php?l=doc/doc_ChartDataFiles.html#DeletingCharts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-14 10:43:33] |
| User77503 - Posts: 48 |
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re-starting did not work in addition to trying the above suggestion.
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| [2013-06-14 10:56:48] |
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How many CPU cores does your system have?. When we connected your system, in the task manager it indicated 8 cores. Is it 4 cores and you have hyperthreading? If so, try disabling the hyperthreading on your system. We do not really think this is related, but just a suggestion. For now, what we recommend doing is going to Global Settings >>Data/Trade Service Settings. Set the Maximum Historical Intraday Days to Download to a small number like 15. Please keep this very small for now. If the data is still coming in very slowly, contact IQ Feed. We definitely view this problem as something external. However, there was one problem where the multistage download was not functioning as expected and we are looking into that later today. We do not see this as related though. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-14 10:58:33
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| [2013-06-14 11:24:25] |
| User77503 - Posts: 48 |
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i dont know how to do that...but i removed sierra chart and then re-downloaded it again and my charts are still a mess.
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| [2013-06-14 12:10:56] |
| drw112 - Posts: 24 |
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I was having a similar problem with IQFeed. It was only downloading minute data up until 3/13(ish) and then it would be blank after that. I have my days to download set at 2000. After it downloaded all the minute data I did the edit/download data - intradata chart option and selected 3/13 as the date to download from. Once I did that it started downloading the tick data.
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| [2013-06-14 12:32:26] |
| User77503 - Posts: 48 |
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yes i tried that and it did not work. rather, i now have one chart that is absolutely fine and every single other one is worthless and or blank. i talked to iq feed and they said everything is fine on their end.
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| [2013-06-14 16:38:23] |
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Did you try reducing Maximum Historical Intraday Days to Download to a smaller number? After you do this, re-download the data again into the chart by right clicking on the chart before any missing data and selecting Delete Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-14 17:26:06] |
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Hyperthreading is disabled through the BIOS settings when you restart your computer. If you want us to have a look at the problem again using remote assistance, we can do that. Just let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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