Support Board
Date/Time: Sun, 22 Dec 2024 17:28:50 +0000
Sierra wont connect to Rhitmic anymore
View Count: 1632
| [2015-08-18 09:45:49] |
| User742670 - Posts: 43 |
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Hello, I wanted to send you the log file when my Sierra is trying to connect to Data provider Rithmic but there is written it wont be reviewed if its not requested...so I am asking how can I send you the log.. The connection was OK till today morning but then I restart PC and cannot connect anymore...with Windows error code 10061.. Any idea what it can be? Thanks |
| [2015-08-18 09:47:48] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-18 09:56:17] |
| User742670 - Posts: 43 |
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Rithmic Trading | Port for executable: 50140 | 2015-08-18 11:55:19 Listening socket (772), port 50140 | Closed. | 2015-08-18 11:55:19 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-08-18 11:55:19 Rithmic Trading | Connecting to the server 127.0.0.1. Port 50140 | 2015-08-18 11:55:21 Socket (36) | Connected. | 2015-08-18 11:55:21 Rithmic Trading | Connected to server. | 2015-08-18 11:55:21 Rithmic Trading | Sending logon request message. | 2015-08-18 11:55:21 Rithmic Trading | Starting the connection process to data and trading service. | 2015-08-18 11:55:21 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2015-08-18 11:55:21 Rithmic Trading | Connecting to Rithmic 01 US server. | 2015-08-18 11:55:21 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-08-18 11:55:23 Rithmic Trading | Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2015-08-18 11:55:23 Rithmic Trading | Server Alert: Trading System Connection Broken | 2015-08-18 11:55:44 Rithmic Trading | Server Name: DTC Bridge. | 2015-08-18 11:55:44 Rithmic Trading | Server protocol version: 6. Client protocol version: 6. There is a protocol match. | 2015-08-18 11:55:44 Rithmic Trading | Logon error from server | 2015-08-18 11:55:44 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-18 11:55:44 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-18 11:55:44 Socket (36) | Shutdown and closed. | 2015-08-18 11:55:44 Rithmic Trading | Disconnected from the server. | 2015-08-18 11:55:44 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-18 11:55:44 Rithmic Trading | Bridge process is still running. | 2015-08-18 11:55:46 Rithmic Trading | Connecting to the server 127.0.0.1. Port 50140 | 2015-08-18 11:55:48 Socket (37) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-18 11:55:49 Socket (37) | Shutdown and closed. | 2015-08-18 11:55:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-18 11:55:49 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-18 11:55:49 Rithmic Trading | Disconnected from the server. | 2015-08-18 11:55:49 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-18 11:55:49 Rithmic Trading | Bridge process is still running. | 2015-08-18 11:55:51 Rithmic Trading | Connecting to the server 127.0.0.1. Port 50140 | 2015-08-18 11:55:53 Socket (38) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-18 11:55:54 Socket (38) | Shutdown and closed. | 2015-08-18 11:55:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-18 11:55:54 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-18 11:55:54 Rithmic Trading | Disconnected from the server. | 2015-08-18 11:55:54 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-18 11:55:54 Rithmic Trading | Bridge process is still running. | 2015-08-18 11:55:56 Rithmic Trading | Connecting to the server 127.0.0.1. Port 50140 | 2015-08-18 11:55:58 Socket (39) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-18 11:55:59 Socket (39) | Shutdown and closed. | 2015-08-18 11:55:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-18 11:55:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-18 11:55:59 Rithmic Trading | Disconnected from the server. | 2015-08-18 11:55:59 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-18 11:55:59 Rithmic Trading | Bridge process is still running. | 2015-08-18 11:56:01 Rithmic Trading | Connecting to the server 127.0.0.1. Port 50140 | 2015-08-18 11:56:03 Socket (40) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-18 11:56:04 Socket (40) | Shutdown and closed. | 2015-08-18 11:56:04 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-18 11:56:04 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-18 11:56:04 Rithmic Trading | Disconnected from the server. | 2015-08-18 11:56:04 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-18 11:56:04 Rithmic Trading | Port for executable: 50159 | 2015-08-18 11:56:06 Listening socket (1764), port 50159 | Closed. | 2015-08-18 11:56:06 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-08-18 11:56:06 |
| [2015-08-18 11:11:25] |
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This is the actual problem right here: Rithmic Trading | Server Alert: Trading System Connection Broken | 2015-08-18 11:55:44 This could be a Rithmic server problem or it could be caused by a firewall or some other network communication problem. Refer to help topic 1.2 here about this: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2 We are thinking, what is the proper procedure to troubleshoot this. Are you running any firewall software on your computer other than the Windows firewall? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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