Support Board
Date/Time: Sun, 22 Dec 2024 19:08:33 +0000
Cannot access ETF data
View Count: 850
| [2015-08-17 17:57:13] |
| User312980 - Posts: 2 |
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I am not able to access/download some of the ETFs, for example ERX and URE. The others are working fine. Here is a fresh log output for URE after trying 'Delete and Download Data'. I downloaded latest version this morning . Help -> About shows 1282 Intraday data recording state for symbol URE is set to download pending. | 2015-08-17 13:52:26 HD Request # 28 | Downloading Intraday chart data for URE to the file URE.scid. Service: scbcd | 2015-08-17 13:52:26 HD Request # 28 | Download start Date-Time: 2015-08-14 15:58:59.000 | 2015-08-17 13:52:26 HD Request # 28 | Using server: scdf1.sierracharts.com port 10149 | 2015-08-17 13:52:26 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-08-17 13:52:26 Socket (31) | Connected. | 2015-08-17 13:52:26 HD Request # 28 | Sending historical data logon request message. | 2015-08-17 13:52:26 Socket (31) | Shutdown and closed. | 2015-08-17 13:52:26 The network socket for historical data has been closed. | 2015-08-17 13:52:26 HD Request # 28 | Error downloading historical Intraday data for URE. Historical data logon error: Invalid/missing data for service code: scbcd | 2015-08-17 13:52:26 * HD Request # 28 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for URE | 2015-08-17 13:52:26 HD Request # 28 | Intraday download COMPLETE for URE. Completion time: 0s. Unique request ID: 27 | 2015-08-17 13:52:26 Removed historical data download ID 27 | 2015-08-17 13:52:26 Real-time Intraday chart data file updates started for URE | 2015-08-17 13:52:26 |
| [2015-08-18 09:54:48] |
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Update the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps Let us know if that solves the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-18 13:52:05] |
| User312980 - Posts: 2 |
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It did not help. I had defined these as new symbols under Symbol Settings. I removed them now and I am able to get their data. I guess there must be a conflict. The reason I had added them to Symbol Settings is to be able to quickly open them. I do not see these in any place when I click FS(Find Symbol) . How can I quickly find and open them? |
| [2015-08-18 19:06:52] |
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OK, adding those symbols individually to Symbol Settings is the cause of the problem. When you add them to Symbol Settings first select the ??? Symbol pattern and press the Duplicate button and then change that new entry to the symbol that you want. Be sure to uncheck the Use Pattern Matching option. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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