Support Board
Date/Time: Sun, 22 Dec 2024 20:04:40 +0000
There is no SMS telephone number specified. Alert SMS message not sent
View Count: 1308
| [2015-08-17 17:31:37] |
| User12089 - Posts: 361 |
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I am getting the following error message when an Alert is triggered There is no SMS telephone number specified. Alert SMS message not sent. | 2015-08-17 18:28:32 * the mobile tel number IS specified as 0044 etc in the Global Settings and send SMS is checked also my account is funded for using extra services such as SMS Date Time Of Last Edit: 2015-08-17 17:32:12
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| [2015-08-17 17:37:59] |
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This problem has been solved. Update Sierra Chart to the current version by following these instructions: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-17 17:56:24] |
| User12089 - Posts: 361 |
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upgraded to 1282 the error message disappeared, BUT there are still NO sms messages sent ..... |
| [2015-08-17 21:10:31] |
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The last successful SMS message was sent on 2015-08-17 19:45:13 UTC time. The SMS gateway indicates that it was successfully sent. It was sent to 0044******7162
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-18 10:04:56] |
| User12089 - Posts: 361 |
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NOP, the mobile phone "indicates" not a single message has been received. On the other hand if send I text message from another mobile phone it gets received. The Telco is Vodafone UK. check your sms gateway my friends
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| [2015-08-18 10:19:23] |
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Please therefore do not use this feature if you are not receiving the messages. There probably is not anything we can do with this because we have no control over the delivery of those messages. The messages were put through the SMS Gateway and were indicated to be sent and we were charged for them.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-08-18 10:21:18
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| [2015-08-18 10:24:13] |
| User12089 - Posts: 361 |
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incorrect again Sir, the feature used to work until a week or so ago when the time exception started appearing. You have advised to upgrade SC which I did, which resolved the error message BUT not the communication problem I strongly advice you to trace and resolve this. You can start debugging by e.g. sending a text message to your sms gateway with my number etc. If your sms gateway (presumably a third party), cant send text messages to Vodaone UK then it is a complete crap. Alternatively if you are saying you give up (on the otherwise good feature), then refund my balance fro extra services |
| [2015-08-18 10:31:57] |
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What is the "time exception"? That error message in the Sierra Chart Message Log was also totally irrelevant to this problem and did not prevent the message from being sent. There was incorrect logging that was occurring. How do you know the problem is not on the Vodafone UK side? We just tested a mobile phone now and it worked. But we will do some checking on this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-18 10:37:10] |
| User12089 - Posts: 361 |
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read above - the exception was reported earlier in this em chain as: "There is no SMS telephone number specified. Alert SMS message not sent. | 2015-08-17 18:28:32 *" and it only started appearing since a few weeks ago. Until then the sms message feature was working correctly In response to the above you have advised to upgrade SC to 1282 which presumably meant that something got tweaked on your side and started preventing the old SC version (which was only 1 release behind the last one anyway) from sending sms messages after the upgrade the error message disappeared but NO text messages could be received on the mobile phone you say you tested it by sending to "a mobile phone" - what mobile phone mate - a mobile phone in Australia? I specifically asked you to try my mobile number which is with Vodafone UK |
| [2015-08-18 10:49:08] |
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We tested a mobile phone in Armenia. And we also tested your mobile phone number. But we removed the 00 from the beginning of the number you are using. Let us know if you got the message. something got tweaked on your side and started preventing the old SC version (which was only 1 release behind the last one anyway) from sending sms messages This is not correct. The change that was made was simply removing an incorrect log message. It had no effect on the sending of an SMS message. It was actually a dumb programming error, which was indicating something which was not true.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-08-18 10:53:02
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| [2015-08-18 10:55:07] |
| User12089 - Posts: 361 |
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no I have not received your test message from the sms gateway used by you - check the gateway, check its API / interface, check whether it works correctly with Vodafone UK and basically call your sms gateway provider and ask them to trace what happens with messages sent from you to Vodafone UK you can try 0044 (it used to work that way - before the error message started appearing) or +44 or whatever else your sms gateway provider requires |
| [2015-08-18 11:00:41] |
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OK, we will have them trace all the messages sent to your number and see what they say. But of course they are not going to be able to trace it once it gets to the Vodafone UK network but hopefully they can give some information.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-18 19:03:13] |
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Let us know if you have received any SMS alerts today. If not, then we will have to contact our SMS Gateway to see if they can confirm that the Messages have been received and accepted by your Mobile provider.
Sierra Chart Support |
| [2015-08-18 19:26:10] |
| User12089 - Posts: 361 |
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I have NOT received any sms messages from SC today. Today I have received a number of SMS messages from uk based mobile phones subscribed to various UK telcos like Orange, O2 and Vodafone
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| [2015-08-18 20:03:43] |
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We are contacting the SMS gateway about this.
Sierra Chart Support |
| [2015-08-19 06:07:53] |
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From the SMS provider: I checked the SMS details and we did receive a successful DLR, indicating the message was received. However, if you state it was not delivered, it is a false DLR. We have rerouted, please check again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-19 07:45:49] |
| User12089 - Posts: 361 |
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can confirm that the "rerouting" has done the job - started receiving sms messages again from SC ps: can I advise in the future instead of advising in a rush and like spoiled primadonas users to "give up" features moreover which used to work, first to reflect carefully on what they are saying/writing and then work with them on the resolution of the problem (especially when they are knowledgeable and provide relevant suggestions) |
| [2015-08-19 07:52:06] |
| User12089 - Posts: 361 |
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also advise your SMS provider that if they are any good (rather than crap), they MUST proactively monitor for rerouting / false DLR conditions and TAKE MEASURES immediately rather than wasting the time of subscribers like me that was SMS provider issue - like I said I was receiving SMS messages WITHOUT any problems from other mobile phones - it is a responsibility of the sms gateway provider to arrange their networking affairs with various mobile telcos and monitor proactively whether they are working according to the SLA (if they have bothered to agree any) |
| [2015-08-20 12:50:21] |
| User12089 - Posts: 361 |
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and here we go - as soon as 24 hours later the sms gateway provider is dead again - this is a totally unrealiable service and have to point out that it is SC responsibility to select and work with a reliable provider
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| [2015-08-21 03:56:28] |
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We are following up with them about this now. Regarding using another service, we will look into that, if this continues, but it is not something we can do immediately. We assume you are still not receiving the messages? Because we are reporting the very latest SMS message we see in your account as not being received. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-08-21 03:58:08
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| [2015-08-21 03:59:57] |
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We have also been told this by the SMS gateway: One more thing, I noticed you try to send SMS to numbers starting with a leading 0. That is not good, please remove all leading 0’s from the receiver. So please remove the two zeros in front of the number. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-21 09:23:17] |
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We gave our SMS gateway provider the identifier of the most recent SMS message that was sent from your Sierra Chart account. And this was the response about that: I have checked the details for that SMS message, it was delivered through a direct connection.
So it looks like the phone is having some issues… Have you tried to turn it of completely, leave it off for more then 30 seconds and turn it on again. Then retry. Are you perhaps in another country then the UK? that can also give these issues. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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