Support Board
Date/Time: Sun, 22 Dec 2024 05:50:22 +0000
Problem connection
View Count: 720
| [2015-07-24 18:06:20] |
| User96099 - Posts: 4 |
|
Hi, I've just signed up on Topsteptrader and I'm connected through Rithmic. The issue I'm having is that the data doesn't update automatically. I have to disconnect and reconnect for the data to be updated, it is lagging as well. This is the error that comes up: HD Request # 19 | Error downloading historical Intraday data for NQU5-CME. Error downloading historical Minute data. Error: permission denied | 2015-07-24 13:02:28 * What is there I can do about this? Thank you very much! |
| [2015-07-24 18:26:33] |
| |
|
Contact Top Step Trader and have them authorize your Rithmic account for the proper exchange for the NQ market. Tell them you are getting: Error: permission denied Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: