Support Board
Date/Time: Sun, 22 Dec 2024 05:18:27 +0000
I cannot download previous CL data
View Count: 931
| [2015-07-23 15:02:07] |
| janos bardon - Posts: 40 |
|
Hi, I have Rithmic datafeed and since today, when I tried to download previous data (Edit/Download data-Intraday Chart) all my data has been cancelled and I have the data from today 2 a.m., in the past I've had no problem, and ES running perfectly, but CL not! janos bardon |
| [2015-07-23 15:21:17] |
| janos bardon - Posts: 40 |
|
I have problem with CL and QM data (CLU5-NYMEX, QMU5-NYMEX)
Date Time Of Last Edit: 2015-07-23 15:23:51
|
| [2015-07-23 17:29:51] |
| |
|
Go to one of the charts where you are missing data and select Edit >>Delete All Data and Download. And after that post a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-23 17:39:18
|
| [2015-07-23 17:39:35] |
| |
|
We updated the prior post. And requested the Message Log after re-downloading the data in the chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-23 17:40:16] |
| janos bardon - Posts: 40 |
|
I did this too before, now I tried once more, the result is the same: data begining today 2:00 a.m. (CLU5-NYMEX) When I go back to previous month (CLQ5-NYMEX), all the data is OK, previous 120 day OK. (could be datafeed problem) But ES works well, but CL doesn't. (home computer) I have the current version of software Interesting: I have a computer at my workplace too, tried CL rollover 10 hours before, and there was OK the CL data today. Date Time Of Last Edit: 2015-07-23 17:46:44
|
| [2015-07-23 18:23:34] |
| |
|
We now recognize what the problem is. You are using Sierra Chart Service Package 1. You will need to use Sierra Chart service package 3 to get more historical tick data. Let us know if you want us to change your service package to 3. Otherwise do the following: Update Sierra Chart to the current version. Refer to the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Set the Global Settings >> Data/Trade Service Settings >> Intraday Data Storage Time Unit to 1 Second. Go to the chart and select Edit >>Delete All Data and Download. This will download 1 Minute data from Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-23 18:24:05
|
| [2015-07-23 19:41:52] |
| janos bardon - Posts: 40 |
|
Thanks Guys!
|
To post a message in this thread, you need to log in with your Sierra Chart account: