Support Board

Date/Time: Fri, 18 Oct 2024 08:42:34 +0000

Post From: I cannot download previous CL data

[2015-07-23 18:23:34] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We now recognize what the problem is. You are using Sierra Chart Service Package 1. You will need to use Sierra Chart service package 3 to get more historical tick data. Let us know if you want us to change your service package to 3. Otherwise do the following: Update Sierra Chart to the current version. Refer to the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Set the Global Settings >> Data/Trade Service Settings >> Intraday Data Storage Time Unit to 1 Second. Go to the chart and select Edit >>Delete All Data and Download. This will download 1 Minute data from Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-23 18:24:05