Support Board
Date/Time: Sun, 22 Dec 2024 05:22:33 +0000
BB Brent crude no data
View Count: 760
| [2015-07-23 13:06:04] |
| CLscalper - Posts: 28 |
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Yesterday I switched to CTS as broker/data and cannot seem to get Brent Crude to show data. The chart box goes through the usual "Historical Data Download Complete" but the chart box is empty. Symbol I'm using is: BB.20150900.CME_NY (empty chart, no data) I also tried: BNX.20150900.ICE_IC (empty chart, no data) and: BRN.20150900.ICE_IC Orange box says symbol is unknown (but data loads) I did the update from server and full reset and still nothing. can you please advise, I also updated to 1275 yesterday |
| [2015-07-23 17:57:18] |
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Most likely the problem is that your CTS account is not authorized for these exchanges. Go to the BB.20150900.CME_NY chart and select Edit >>Delete All Data and Download. After this provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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