Support Board
Date/Time: Sun, 22 Dec 2024 04:52:27 +0000
Problem with weekly 30-yr bond chart
View Count: 849
| [2015-07-22 18:24:37] |
| User927031 - Posts: 5 |
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In my chartbook, I have a weekly ZBU5 chart that is showing incorrect data as though it has a bad data point. I change that chart with what looks like bad data to any other time frame, and it now shows the correct data. I've attempted to delete and reload data but to no avail. How can I fix this? Thanks. |
| [2015-07-22 18:30:39] |
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Post an image of this chart that shows the incorrect data so we can understand this better. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-22 18:38:25] |
| User927031 - Posts: 5 |
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http://www.sierrachart.com/image.php?l=1437590196921.png
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| [2015-07-22 18:43:08] |
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Follow the instructions here to re-download the Continuous Futures contract chart data: http://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-22 18:59:00] |
| User927031 - Posts: 5 |
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I just went through all of these steps, but it didn't help. I know it looks like bad data, but I don't believe that is the case because I can flip through different time frames and all others look fine. It makes me think there is something wrong with how the weekly data function is being calculated not the data itself. If you want, I can send you a screenshot with a daily and weekly side by side, and you will see what I am saying.
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| [2015-07-22 21:08:49] |
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It is not bad data, the problem is that there is missing data. You can tell by looking at the time scale at the bottom. Make sure you are running the current version of Sierra Chart. Update with Help >> Download Current Version. And what procedure did you follow to re-download the data? There should be no problem with the re-downloading of data. You should be prompted to re-download data for each month and answer yes for each month starting with 2005. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-22 21:09:09
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| [2015-07-22 21:25:51] |
| User927031 - Posts: 5 |
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I understand why you would think there is missing data. That is why I have re-downloaded the data, not once, but twice. My question to you is this.... Why can I take the weekly chart and toggle to a daily chart, a monthly chart, or any other time frame and the chart is fine? It is only when I select the weekly configuration that I get the convoluted chart. And I am running the most current version of Sierra Chart. |
| [2015-07-22 21:37:48] |
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There is missing data. That is very obvious. This is what the chart should look like: http://www.sierrachart.com/image.php?l=1437601150442.png What procedure did you use to re-download the data? Please briefly describe the steps. Also you can see the missing data more clearly by enabling Chart >> Show Rollover Dates. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-22 21:39:40
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| [2015-07-22 21:42:42] |
| User927031 - Posts: 5 |
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Re-loading the data does not work. I had someone from TransAct do a remote session and they tried also. However, I am in the process of completely rebuilding the chart in a new chartbook. For reasons I cannot explain, the issue seems to no longer exist. Hopefully you won't hear from me anymore on this topic. Thanks for all your help.
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| [2015-07-22 21:47:22] |
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If you need remote assistance for something like this, it is important that we help you with it and no one else. And re-downloading the data definitively would work. That we know with certainty. You are communicating with someone who developed this feature and we know exactly what the problem is and how everything should work. If you need further help, let us know and set your telephone number here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-22 21:47:35
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