Support Board
Date/Time: Sun, 22 Dec 2024 05:36:36 +0000
Not connecting to Rithmic
View Count: 2044
| [2015-07-22 05:54:37] |
| User929392 - Posts: 11 |
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The first instruction I see for solving this problem is in the Message Log: "Press the 'Send For Analysis' button on this window." Apparently that doesn't work so it would be helpful if it were removed from the Message Log. Here is the copied Log, per instructions found elsewhere. Hope this works. Thanks for your help. NOTICE: The Sierra Chart relay server was not created because the relay port number is not set. If the relay server is needed, set the port and reconnect. | 2015-07-22 00:34:23 * Rithmic Trading | Port for executable: 54027 | 2015-07-22 00:34:23 Listening socket (1852), port 54027 | Closed. | 2015-07-22 00:34:23 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-07-22 00:34:23 Rithmic Trading | Connecting to the server 127.0.0.1. Port 54027 | 2015-07-22 00:34:25 Socket (18) | Connected. | 2015-07-22 00:34:25 Rithmic Trading | Connected to server. | 2015-07-22 00:34:25 Rithmic Trading | Sending logon request message. | 2015-07-22 00:34:25 Rithmic Trading | Starting the connection process to data and trading service. | 2015-07-22 00:34:25 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2015-07-22 00:34:25 Rithmic Trading | Connecting to Rithmic Paper Trading server. | 2015-07-22 00:34:25 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-07-22 00:34:26 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-07-22 00:34:26 Rithmic Trading | Server Name: DTC Bridge. | 2015-07-22 00:34:26 Rithmic Trading | Server protocol version: 5. Client protocol version: 5. There is a protocol match. | 2015-07-22 00:34:26 Rithmic Trading | Logon error from server | 2015-07-22 00:34:26 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-22 00:34:26 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-22 00:34:26 Socket (18) | Shutdown and closed. | 2015-07-22 00:34:26 Rithmic Trading | Disconnected from the server. | 2015-07-22 00:34:26 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-22 00:34:26 NOTICE: The Sierra Chart relay server was not created because the relay port number is not set. If the relay server is needed, set the port and reconnect. | 2015-07-22 00:34:28 * Rithmic Trading | Bridge process is still running. | 2015-07-22 00:34:28 Rithmic Trading | Connecting to the server 127.0.0.1. Port 54027 | 2015-07-22 00:34:30 Socket (19) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-07-22 00:34:31 Socket (19) | Shutdown and closed. | 2015-07-22 00:34:31 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-22 00:34:31 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-22 00:34:31 Rithmic Trading | Disconnected from the server. | 2015-07-22 00:34:31 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-22 00:34:31 NOTICE: The Sierra Chart relay server was not created because the relay port number is not set. If the relay server is needed, set the port and reconnect. | 2015-07-22 00:34:33 * Rithmic Trading | Port for executable: 54039 | 2015-07-22 00:34:33 Listening socket (1332), port 54039 | Closed. | 2015-07-22 00:34:33 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-07-22 00:34:33 Rithmic Trading | Connecting to the server 127.0.0.1. Port 54039 | 2015-07-22 00:34:35 Socket (20) | Connected. | 2015-07-22 00:34:35 Rithmic Trading | Connected to server. | 2015-07-22 00:34:35 Rithmic Trading | Sending logon request message. | 2015-07-22 00:34:35 Rithmic Trading | Starting the connection process to data and trading service. | 2015-07-22 00:34:35 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2015-07-22 00:34:35 Rithmic Trading | Connecting to Rithmic Paper Trading server. | 2015-07-22 00:34:35 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-07-22 00:34:36 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-07-22 00:34:36 Rithmic Trading | Server Name: DTC Bridge. | 2015-07-22 00:34:36 Rithmic Trading | Server protocol version: 5. Client protocol version: 5. There is a protocol match. | 2015-07-22 00:34:36 Rithmic Trading | Logon error from server | 2015-07-22 00:34:36 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-22 00:34:36 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-22 00:34:36 Socket (20) | Shutdown and closed. | 2015-07-22 00:34:36 Rithmic Trading | Disconnected from the server. | 2015-07-22 00:34:36 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-22 00:34:36 NOTICE: The Sierra Chart relay server was not created because the relay port number is not set. If the relay server is needed, set the port and reconnect. | 2015-07-22 00:34:38 * Rithmic Trading | Bridge process is still running. | 2015-07-22 00:34:38 Rithmic Trading | Connecting to the server 127.0.0.1. Port 54039 | 2015-07-22 00:34:40 Socket (21) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-07-22 00:34:41 Socket (21) | Shutdown and closed. | 2015-07-22 00:34:41 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-22 00:34:41 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-22 00:34:41 Rithmic Trading | Disconnected from the server. | 2015-07-22 00:34:41 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-22 00:34:41 NOTICE: The Sierra Chart relay server was not created because the relay port number is not set. If the relay server is needed, set the port and reconnect. | 2015-07-22 00:34:43 * Rithmic Trading | Port for executable: 54051 | 2015-07-22 00:34:43 Listening socket (1852), port 54051 | Closed. | 2015-07-22 00:34:43 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-07-22 00:34:43 Rithmic Trading | Connecting to the server 127.0.0.1. Port 54051 | 2015-07-22 00:34:45 Socket (22) | Connected. | 2015-07-22 00:34:45 Rithmic Trading | Connected to server. | 2015-07-22 00:34:45 Rithmic Trading | Sending logon request message. | 2015-07-22 00:34:45 Rithmic Trading | Starting the connection process to data and trading service. | 2015-07-22 00:34:45 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2015-07-22 00:34:45 Rithmic Trading | Connecting to Rithmic Paper Trading server. | 2015-07-22 00:34:45 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-07-22 00:34:46 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-07-22 00:34:46 Rithmic Trading | Server Name: DTC Bridge. | 2015-07-22 00:34:46 Rithmic Trading | Server protocol version: 5. Client protocol version: 5. There is a protocol match. | 2015-07-22 00:34:46 Rithmic Trading | Logon error from server | 2015-07-22 00:34:46 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-22 00:34:46 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-22 00:34:46 Socket (22) | Shutdown and closed. | 2015-07-22 00:34:46 Rithmic Trading | Disconnected from the server. | 2015-07-22 00:34:46 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-22 00:34:46 NOTICE: The Sierra Chart relay server was not created because the relay port number is not set. If the relay server is needed, set the port and reconnect. | 2015-07-22 00:34:48 * Rithmic Trading | Bridge process is still running. | 2015-07-22 00:34:48 Rithmic Trading | Connecting to the server 127.0.0.1. Port 54051 | 2015-07-22 00:34:50 Socket (23) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-07-22 00:34:51 Socket (23) | Shutdown and closed. | 2015-07-22 00:34:51 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-22 00:34:51 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-22 00:34:51 Rithmic Trading | Disconnected from the server. | 2015-07-22 00:34:51 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-22 00:34:51 File >> Disconnect selected. | 2015-07-22 00:34:53 Rithmic Trading | Disconnected from the server. | 2015-07-22 00:34:53 |
| [2015-07-22 06:06:59] |
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The first instruction I see for solving this problem is in the Message Log: "Press the 'Send For Analysis' button on this window." Apparently that doesn't work so it would be helpful if it were removed from the Message Log. That command button definitely works and we tested it now. It worked exactly as it is supposed to work by submitting the log to the Sierra Chart server and an automated response being provided in the web browser.This is the relevant error message from the log: Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-07-22 00:34:46 Refer to step 17 here: http://www.sierrachart.com/index.php?page=doc/Rithmic.php#SetupInstructions Please understand that Sierra Chart support cannot solve this problem. You will need to rely on your broker for a solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-22 06:08:06
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| [2015-07-22 07:59:56] |
| User929392 - Posts: 11 |
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Thanks. Just wanted you to know this is where I got the idea that the SEND FOR ANALYSIS button on the Message Log would not work. This is from Help Topic 62: Instructions to Send the Message Log to Support . . . . . Sorry for my misunderstanding.
Press the Copy Log button on the Message Log window. . . . . Select Paste on the menu to paste it into the message area. Do not use the Send for Analysis button on the Message Log window to send the log, because otherwise we will not see it. |
| [2015-07-22 08:07:35] |
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OK, we understand.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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