Support Board
Date/Time: Sun, 22 Dec 2024 20:05:10 +0000
Trouble when activating Full CME Group Exchange data access
View Count: 883
| [2015-06-01 06:50:00] |
| User65177 - Posts: 3 |
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Hello, I just activated your service Sierra Chart Real-Time and Historical Exchange Data by payment of 35 USD. I am subscribed to Interactive Brokers trading service. In the second step I am trying to Add/Remove Exchanges I need to receive data from. I am looking for Full CME Group access which requires completion of two Agreements (Professional Status and Exchange Agreements) which redirects me to barchart.com pages where are the forms available. I fill in the first form (CME Non-Professional Status) and then continue to the second form. However when I try submit the Exchange Agreeements which is properly filled in with Name, Address, Contacts, etc., I receive an error message "This user activation is not recognized; it may have expired. Please contact your vendor to re-subscribe your username and then try again.". I also attach a browser screenshot. Any idea what is wrong ? Thank you. RCi |
 barchartError.png / V - Attached On 2015-06-01 06:49:27 UTC - Size: 78.94 KB - 314 views |
| [2015-06-01 07:01:58] |
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Go to this page and try to complete the agreements again: https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges If you still get the same error we will contact Barchart in the Chicago morning. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-01 07:10:19] |
| User65177 - Posts: 3 |
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Thank you for a prompt response. I tried that again, even using a different browser (IE and Chrome) but the result is the same. Still the error mentioned above. Please try to raise it with BarChart then. RCi |
| [2015-06-01 07:52:16] |
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OK we have contacted Barchart about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-01 15:42:00] |
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They have corrected the problem: This has been corrected and the user should be able to submit the agreements now. Please try again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-01 17:26:02] |
| User65177 - Posts: 3 |
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Many thanks. The correction works and I completed the activation successfully. Cheers RCi |
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