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Date/Time: Sun, 22 Dec 2024 20:38:10 +0000

Post From: Trouble when activating Full CME Group Exchange data access

[2015-06-01 06:50:00] Link To Thread - Link To Post [Go To First Post]
User65177 - Posts: 3
Hello, I just activated your service Sierra Chart Real-Time and Historical Exchange Data by payment of 35 USD. I am subscribed to Interactive Brokers trading service. In the second step I am trying to Add/Remove Exchanges I need to receive data from. I am looking for Full CME Group access which requires completion of two Agreements (Professional Status and Exchange Agreements) which redirects me to barchart.com pages where are the forms available. I fill in the first form (CME Non-Professional Status) and then continue to the second form. However when I try submit the Exchange Agreeements which is properly filled in with Name, Address, Contacts, etc., I receive an error message "This user activation is not recognized; it may have expired. Please contact your vendor to re-subscribe your username and then try again.". I also attach a browser screenshot. Any idea what is wrong ? Thank you. RCi


barchartError.png / V - Attached On 2015-06-01 06:49:27 UTC - Size: 78.94 KB - 314 views