Support Board
Date/Time: Mon, 23 Dec 2024 00:28:15 +0000
connect to CQG
View Count: 1086
| [2015-05-19 20:21:31] |
| User584992 - Posts: 1 |
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hello dear, please clarify me the reason why I cannot connect to CQG? What kind of connection I should to choose? CQG WebAPI | Connecting to CQG web API. | 2015-05-20 00:19:43 Connecting to websocket server. | 2015-05-20 00:19:43 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-05-20 00:19:43 Socket (36) | Connected. | 2015-05-20 00:19:43 Socket (36) | Starting SSL connection. | 2015-05-20 00:19:43 Socket (36) | SSL connection established. | 2015-05-20 00:19:43 Opening websocket. | 2015-05-20 00:19:43 Sending websocket handshake. | 2015-05-20 00:19:43 Received websocket handshake acknowledgment. | 2015-05-20 00:19:43 Web socket state is now open. | 2015-05-20 00:19:43 CQG WebAPI | Websocket connected. | 2015-05-20 00:19:43 CQG WebAPI | Sending market data logon message. | 2015-05-20 00:19:43 CQG WebAPI | Logon unsuccessful. Server message: The password is incorrect. | 2015-05-20 00:19:44 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-05-20 00:19:44 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-05-20 00:19:44 Socket (36) | SSL shutdown indicates not able to send 'close notify'. | 2015-05-20 00:19:44 Socket (36) | SSL has been shut down. | 2015-05-20 00:19:44 Socket (36) | SSL object has been freed. SSL state is now disconnected. | 2015-05-20 00:19:44 Socket (36) | Shutdown and closed. | 2015-05-20 00:19:44 CQG WebAPI | Websocket closed. | 2015-05-20 00:19:44 CQG WebAPI | Disconnected. | 2015-05-20 00:19:44 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-05-20 00:19:44 CQG WebAPI | Connecting to CQG web API. | 2015-05-20 00:19:49 Connecting to websocket server. | 2015-05-20 00:19:49 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-05-20 00:19:49 Socket (37) | Connected. | 2015-05-20 00:19:49 Socket (37) | Starting SSL connection. | 2015-05-20 00:19:49 Socket (37) | SSL connection established. | 2015-05-20 00:19:49 Opening websocket. | 2015-05-20 00:19:49 Sending websocket handshake. | 2015-05-20 00:19:49 Received websocket handshake acknowledgment. | 2015-05-20 00:19:49 Web socket state is now open. | 2015-05-20 00:19:49 CQG WebAPI | Websocket connected. | 2015-05-20 00:19:49 CQG WebAPI | Sending market data logon message. | 2015-05-20 00:19:49 CQG WebAPI | Logon unsuccessful. Server message: The password is incorrect. | 2015-05-20 00:19:50 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-05-20 00:19:50 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-05-20 00:19:50 Socket (37) | SSL shutdown indicates not able to send 'close notify'. | 2015-05-20 00:19:50 Socket (37) | SSL has been shut down. | 2015-05-20 00:19:50 Socket (37) | SSL object has been freed. SSL state is now disconnected. | 2015-05-20 00:19:50 Socket (37) | Shutdown and closed. | 2015-05-20 00:19:50 CQG WebAPI | Websocket closed. | 2015-05-20 00:19:50 CQG WebAPI | Disconnected. | 2015-05-20 00:19:50 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-05-20 00:19:50 CQG WebAPI | Connecting to CQG web API. | 2015-05-20 00:19:55 Connecting to websocket server. | 2015-05-20 00:19:55 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-05-20 00:19:55 Socket (38) | Connected. | 2015-05-20 00:19:55 Socket (38) | Starting SSL connection. | 2015-05-20 00:19:55 Socket (38) | SSL connection established. | 2015-05-20 00:19:55 Opening websocket. | 2015-05-20 00:19:55 Sending websocket handshake. | 2015-05-20 00:19:55 Received websocket handshake acknowledgment. | 2015-05-20 00:19:56 Web socket state is now open. | 2015-05-20 00:19:56 CQG WebAPI | Websocket connected. | 2015-05-20 00:19:56 CQG WebAPI | Sending market data logon message. | 2015-05-20 00:19:56 CQG WebAPI | Logon unsuccessful. Server message: Too many logon attempts. Please contact your FCM. | 2015-05-20 00:19:56 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-05-20 00:19:56 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-05-20 00:19:56 Socket (38) | SSL shutdown indicates not able to send 'close notify'. | 2015-05-20 00:19:56 Socket (38) | SSL has been shut down. | 2015-05-20 00:19:56 Socket (38) | SSL object has been freed. SSL state is now disconnected. | 2015-05-20 00:19:56 Socket (38) | Shutdown and closed. | 2015-05-20 00:19:56 CQG WebAPI | Websocket closed. | 2015-05-20 00:19:56 CQG WebAPI | Disconnected. | 2015-05-20 00:19:56 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-05-20 00:19:56 File >> Disconnect selected. | 2015-05-20 00:19:57 CQG WebAPI | Disconnected. | 2015-05-20 00:19:57 |
| [2015-05-19 21:57:53] |
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These are the relevant messages from the CQG server: CQG WebAPI | Logon unsuccessful. Server message: The password is incorrect. | 2015-05-20 00:19:44 *
CQG WebAPI | Logon unsuccessful. Server message: Too many logon attempts. Please contact your FCM. | 2015-05-20 00:19:56 * Make sure the Connection Details >>Password is set correctly in Global Settings >> Data/Trade Service Settings. And contact your broker and tell them your account needs to be unlocked so you can try to login again. Refer your broker to the messages above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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