Support Board
Date/Time: Sat, 22 Feb 2025 08:50:20 +0000
STW missing data
View Count: 1307
| [2015-04-28 03:00:43] |
| taipeicity - Posts: 52 |
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http://www.sierrachart.com/image.php?l=1430189435418.png STW Trading Hours: 14:35 HKT - 02:00 HKT (23:35 PST - 11:00 PST) 08:45 HKT - 13:50 HKT (17:45 PST - 22:50 PST) but I never have complete data, first hour always missing, the rest of time a lot of missing data please help, it has been more than 12 months like this |
| [2015-04-28 04:47:38] |
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Do you see the data within the Interactive Brokers Trader Workstation chart? Generally a problem like this involving an external service for data is hard for us to help with especially with Interactive Brokers. This is the relevant documentation for it: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#MissingOrIncompleteIntradayChartData Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-28 08:27:20] |
| taipeicity - Posts: 52 |
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i have checked the STW 1min chart on IB , it looks perfect, no missing data |
| [2015-04-28 18:31:41] |
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Possibly you are getting pacing violations. This is documented here: https://www.sierrachart.com/index.php?page=doc/IB.php#PacingViolations Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-21 11:08:13] |
| taipeicity - Posts: 52 |
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hi, symbol STW (simex) hasn't work since last november/december... how can i get the symbol and chart? |
| [2021-01-22 02:04:00] |
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What is the exact symbol you are referring to? That symbol would be considered a stock symbol.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-22 07:06:11] |
| User19165 - Posts: 346 |
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I feel the need to correct support here so the original poster is not confused. You can see the symbol he is referring to in his screenshot in the first post....that symbol should absolutely be classified as a futures symbol and not a stock. Of which, it is in my installation. |
| [2021-01-22 08:01:51] |
| taipeicity - Posts: 52 |
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Futures, for MSCI Taiwan Index -SIMEX new symbol: TWF21-SIMEX no error message, just blank chart old symbol: STW-202101-SGX-USD-100 error msg, symbol setting not found for current service. |
| [2021-01-23 11:23:27] |
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Regarding symbols, in the first post, that is an Interactive Brokers symbol and it is an Intraday chart. We see that there is no data beyond December 11, 2020 for this symbol: TWF21-SIMEX We guess our data provider is just not providing data for it any longer. This is an Interactive Brokers symbol: STW-202101-SGX-USD-100 You will only receive data for it when using Interactive Brokers and we made a change to cause the Historical Daily data to only come from Interactive Brokers. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After updating the symbol settings: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-23 11:23:45
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| [2021-01-24 23:34:34] |
| taipeicity - Posts: 52 |
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then what should i do now without charts? i have been trading STW a lot |
| [2021-01-25 03:57:53] |
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We are checking with our data provider on this and we will find out what they say. Other SIMEX symbols are updating EOD.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-26 13:07:45] |
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This is what we heard from our data provider: It was de-listed, SIMEX removed a number of these over the past few months
https://www.kgieworld.sg/forex/msci-taiwan-index-futures-notice Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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