Support Board
Date/Time: Sat, 22 Feb 2025 08:38:21 +0000
Post From: STW missing data
| [2021-01-23 11:23:27] |
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Regarding symbols, in the first post, that is an Interactive Brokers symbol and it is an Intraday chart. We see that there is no data beyond December 11, 2020 for this symbol: TWF21-SIMEX We guess our data provider is just not providing data for it any longer. This is an Interactive Brokers symbol: STW-202101-SGX-USD-100 You will only receive data for it when using Interactive Brokers and we made a change to cause the Historical Daily data to only come from Interactive Brokers. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After updating the symbol settings: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-23 11:23:45
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