Support Board
Date/Time: Sun, 22 Dec 2024 09:30:48 +0000
P/L
View Count: 837
| [2015-04-15 16:20:22] |
| User47638 - Posts: 35 |
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Why do the red and green lines not go away on the chart when I flatten on the trade window?
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| [2015-04-15 16:22:18] |
| User47638 - Posts: 35 |
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When I flatten on one chart, the trade keeps pending on another chart. I have 5min chart and Renko chart open.
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| [2015-04-15 16:24:34] |
| User47638 - Posts: 35 |
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My Renko charts show trade position lines even though the trade window says flat. No trades present.
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| [2015-04-15 16:27:45] |
| User47638 - Posts: 35 |
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Same thing on 5min window. Trade windo is flat but position lines appear showing targets and P/L lines.
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| [2015-04-15 16:33:52] |
| User47638 - Posts: 35 |
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This is my log for these trades. Evidently flatten and cancel are not filled. Trade Activity Log file read result: 4371 records inserted. 1019 records filtered. | 2015-04-15 06:56:35 Trade Activity Log file date-time limits: Sim record date-time limit is 2015-03-31 00:00:00. Non-sim record date-time limit is 2015-01-12 00:00:00. Non-sim fill record date-time limit is 2014-07-10 00:00:00. | 2015-04-15 06:56:35 There was an error with the order cancellation: Order Cancel Reject. Info: Order Completed. Service order ID: 152833193. Symbol: EUR/USD | 2015-04-15 07:02:40 * There was an error with the order cancellation: Order Cancel Reject. Info: Order Completed. Service order ID: 152833189. Symbol: EUR/USD | 2015-04-15 07:04:38 * There was an error with the order cancellation: Order Cancel Reject. Info: Order Completed. Service order ID: 152833192. Symbol: EUR/USD | 2015-04-15 07:04:38 * There was an error with the order cancellation: Order Cancel Reject. Info: Order Completed. Service order ID: 152833193. Symbol: EUR/USD | 2015-04-15 07:04:38 * There was an error with the order cancellation: Order Cancel Reject. Info: Order Completed. Service order ID: 152833193. Symbol: EUR/USD | 2015-04-15 07:09:57 * There was an error with the order cancellation: Order Cancel Reject. Info: Order Completed. Service order ID: 152833193. Symbol: EUR/USD | 2015-04-15 09:57:12 * There was an error with the order cancellation: Order Cancel Reject. Info: Order Completed. Service order ID: 152833193. Symbol: EUR/USD | 2015-04-15 09:59:39 * There was an error with the order cancellation: Order Cancel Reject. Info: Order Completed. Service order ID: 152833193. Symbol: EUR/USD | 2015-04-15 10:07:45 * There was an error with the order cancellation: Order Cancel Reject. Info: Order Completed. Service order ID: 152833193. Symbol: EUR/USD | 2015-04-15 10:43:03 * Unable to Flatten or Reverse because there are working Market orders that will flatten the Position for the symbol.. Working orders for symbol are being canceled. | Symbol: EUR/USD | TradeAccount: DEMOFX064531 | 2015-04-15 11:16:07 * There was an error with the order cancellation: Order Cancel Reject. Info: Order Completed. Service order ID: 152833193. Symbol: EUR/USD | 2015-04-15 11:16:07 * Unable to Flatten or Reverse because there are working Market orders that will flatten the Position for the symbol.. Working orders for symbol are being canceled. | Symbol: EUR/USD | TradeAccount: DEMOFX064531 | 2015-04-15 11:17:31 * There was an error with the order cancellation: Order Cancel Reject. Info: Order Completed. Service order ID: 152833193. Symbol: EUR/USD | 2015-04-15 11:17:31 * There was an error with the order cancellation: Order Cancel Reject. Info: Order Completed. Service order ID: 152833189. Symbol: EUR/USD | 2015-04-15 11:30:45 * There was an error with the order cancellation: Order Cancel Reject. Info: Order Completed. Service order ID: 152833192. Symbol: EUR/USD | 2015-04-15 11:30:46 * There was an error with the order cancellation: Order Cancel Reject. Info: Order Completed. Service order ID: 152833193. Symbol: EUR/USD | 2015-04-15 11:30:46 * |
| [2015-04-15 16:51:06] |
| User47638 - Posts: 35 |
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My cancellations or flattens are not going through. Only if I press a buy with a pending sell order will an order show flatten in the trade window. Meanwhile the account summary in OEC shows activity until I can flatten in the Sierra trade window.
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| [2015-04-15 17:07:01] |
| User47638 - Posts: 35 |
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Please help me. It is difficult to trade when positions remain on mt chart when I have cancelled them. I see my account value changing even though my position window says flat.
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| [2015-04-15 17:38:05] |
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From what we can tell there is a problem with the OEC server not providing the correct order status for EUR/USD orders. We need to test this. Please do not make so many postings. One posting is sufficient. If you select Trade >> Refresh Trade Data from Service, do orders that you previously canceled now clear from the chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-15 17:40:54
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