Support Board
Date/Time: Sun, 22 Dec 2024 08:13:16 +0000
SC v1241, on SC Feed, Freezing on Add Custom Study
View Count: 966
| [2015-04-06 17:02:37] |
| Futures Operator - Posts: 239 |
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SC Pkg 3 v1241, IB trading, SC Exchange Feed. When go to Studies<Add Custom Study, platform freezes for 5-6 minutes, no user input allowed, window titlebars show not respoding, CPU for SC's main thread maxes out, log shows below: ES-201506-GLOBEX [CV] [M] 5 Min #4: Volume based rollover from ES-201503-GLOBEX to ES-201506-GLOBEX occurs at 2015-03-13 | 2015-04-06 12:18:29 Socket (45) | Closed. No error. | 2015-04-06 12:57:02 Socket (45) | Shutdown error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2015-04-06 12:57:02 * Socket (45) | Shutdown and closed. | 2015-04-06 12:57:02 SC Exchange Data | Disconnected from the server. | 2015-04-06 12:57:02 SC Exchange Data | Data feed disconnected. Will reconnect. | 2015-04-06 12:57:02 Socket (47) | Closed. No error. | 2015-04-06 12:57:02 Socket (47) | Shutdown error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2015-04-06 12:57:02 * Socket (47) | Shutdown and closed. | 2015-04-06 12:57:02 SC Market Stats | Disconnected from the server. | 2015-04-06 12:57:02 SC Market Stats | Data feed disconnected. Will reconnect. | 2015-04-06 12:57:02 Using username 0 | 2015-04-06 12:57:04 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2015-04-06 12:57:04 SC Market Stats | Connecting to the server ds4.sierracharts.com. Port 443 | 2015-04-06 12:57:04 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-04-06 12:57:04 Socket (62) | Connected. | 2015-04-06 12:57:04 SC Exchange Data | Connected to server. | 2015-04-06 12:57:04 SC Exchange Data | Sending logon request message. | 2015-04-06 12:57:04 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2015-04-06 12:57:04 Socket (63) | Connected. | 2015-04-06 12:57:04 SC Market Stats | Connected to server. | 2015-04-06 12:57:04 SC Market Stats | Sending logon request message. | 2015-04-06 12:57:04 SC Exchange Data | Server Name: SC Real-Time Server. | 2015-04-06 12:57:04 SC Exchange Data | Server protocol version: 5. Client protocol version: 5. There is a protocol match. | 2015-04-06 12:57:04 SC Exchange Data | Successfully connected. | 2015-04-06 12:57:04 Date Time Of Last Edit: 2015-04-06 17:03:17
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| [2015-04-06 17:48:10] |
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This is caused by a problem with one of the study DLL files. Refer to help topic 17.3: https://www.sierrachart.com/index.php?page=doc/helpdetails17.html#h17.3 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-06 21:28:35] |
| Futures Operator - Posts: 239 |
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This fixed the freezing. Can you help with why the SC data feed is disconnecting per the log? Thanks in advance.
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| [2015-04-06 23:40:10] |
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This is clearly an issue outside of the Sierra Chart servers because it is occurring with two different server connections in completely different data centers: Socket (47) | Shutdown error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2015-04-06 12:57:02 * It could be caused by firewall software. Refer to help topic 1.2: Http://www.sierrachart.com/index.php?page=doc/helpdetails1.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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