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Date/Time: Sun, 22 Dec 2024 08:39:29 +0000



Post From: SC v1241, on SC Feed, Freezing on Add Custom Study

[2015-04-06 23:40:10]
Sierra Chart Engineering - Posts: 104368
This is clearly an issue outside of the Sierra Chart servers because it is occurring with two different server connections in completely different data centers:

Socket (47) | Shutdown error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2015-04-06 12:57:02 *

It could be caused by firewall software. Refer to help topic 1.2:
Http://www.sierrachart.com/index.php?page=doc/helpdetails1.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing