Support Board
Date/Time: Sun, 22 Dec 2024 05:33:43 +0000
candlestick bars Problem
View Count: 1965
| [2015-03-31 08:19:52] |
| User68127 - Posts: 23 |
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Hello, I have a chart candlestick bars, period 2 min. but the candles do not update every 2 min. there is no change in the graph as if I had a daily candle. I specify that the data sent by CQG Trading Fix are correct, the fux is current thank you for your help |
| [2015-03-31 08:34:28] |
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The chart therefore is not updating in real-time. What is the symbol of the chart?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-31 08:50:02] |
| User68127 - Posts: 23 |
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F.US.PILH15 there was no problem before today |
| [2015-03-31 09:11:16] |
| User68127 - Posts: 23 |
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F.US.PILJ15 Sorry ! |
| [2015-03-31 10:01:29] |
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If you are having a problem doing something with Sierra Chart, then please copy and paste the ENTIRE copy of the Message Log into your email message or Support Board message. Support cannot help without the Message Log. Sending some of the lines is not helpful. The message log does not contain any private information. Instructions: 1. If the Sierra Chart Message Log is not already open, then select "Window >> Show/Hide Message Log" on the menu to open it. If you still do not see the log after selecting this command, then select "Window >> Reset Windows". The log will be displayed in this case. If not, then select "Window >> Show/Hide Message Log" again. 2. Press the "Copy Log" button on the Message Log window. Do not use the "Send for Analysis" button. Otherwise, the log will not be seen. 3. Go to your e-mail message or your Support Board message. Point to the area where you type your message. 4. Right-click your mouse pointer. Select "Paste" on the menu to paste it into the message. THE INSTRUCTIONS ABOVE EXPLAIN HOW TO AUTOMATICALLY COPY AND PASTE THE MESSAGE LOG DATA INTO A MESSAGE. THERE IS NO NEED TO TYPE IT BY HAND. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-31 10:21:13] |
| User68127 - Posts: 23 |
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Software version: 1234 | 2015-03-31 11:08:20 Uses New Spreadsheets | 2015-03-31 11:08:20 Usage end date: 2015-04-06 | 2015-03-31 11:08:20 Enabled for: Advanced Features. | 2015-03-31 11:08:20 Enabled for: Sierra Chart Historical Data Service. | 2015-03-31 11:08:20 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-03-31 11:08:20 Active service: CQG FIX Trading | 2015-03-31 11:08:20 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2015-03-31 11:08:20 2015-03-31 11:08:20 Local computer clock time | 2015-03-31 11:08:20 2015-03-31 09:08:20 GMT time | 2015-03-31 11:08:20 2015-03-31 11:08:20 Time zone adjusted time | 2015-03-31 11:08:20 Time difference to server time: 0 seconds. | 2015-03-31 11:08:20 Program path: C:\SierraChart\ | 2015-03-31 11:08:20 Data Files path: C:\SierraChart\Data\ | 2015-03-31 11:08:20 OS Version Number: 6.1 | 2015-03-31 11:08:20 Locale Information: C | 2015-03-31 11:08:20 Checking for new symbol settings for cqg | 2015-03-31 11:08:20 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-03-31 11:08:20 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-03-31 11:08:20 Symbol settings are up-to-date for cqg | 2015-03-31 11:08:20 Files to Open on Start up | Opening file: Chartbook1.cht | 2015-03-31 11:08:23 Intraday data recording state for symbol F.US.PILJ15 is set to download pending. | 2015-03-31 11:08:23 HD Request # 2 | Downloading Intraday chart data for F.US.PILJ15 to the file F.US.PILJ15.scid. Service: euronext.futidx | 2015-03-31 11:08:23 HD Request # 2 | Download start Date-Time: 2015-03-31 11:07:36.0 | 2015-03-31 11:08:23 HD Request # 2 | Using server: scdf2.sierracharts.com port 10149 | 2015-03-31 11:08:23 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-03-31 11:08:23 Socket (2) | Connected. | 2015-03-31 11:08:23 HD Request # 2 | Sending historical data logon request message. | 2015-03-31 11:08:23 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-03-31 11:07:36. Record interval: 1. Symbol: MXJ15 | 2015-03-31 11:08:24 HD Request # 2 | Decompressing data. | 2015-03-31 11:08:24 Socket (2) | Shutdown and closed. | 2015-03-31 11:08:24 The network socket for historical data has been closed. | 2015-03-31 11:08:24 HD Request # 2 | Historical data for F.US.PILJ15 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-03-31 11:08:24 HD Request # 2 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.PILJ15 | 2015-03-31 11:08:24 HD Request # 2 | Intraday download COMPLETE for F.US.PILJ15. Completion time: 1s. Unique request ID: 1 | 2015-03-31 11:08:24 Removed historical data download ID 1 | 2015-03-31 11:08:24 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-03-31 11:08:25 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-03-31 11:08:25 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-03-31 11:08:25 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-03-31 11:08:25 socket (3) | Connected. | 2015-03-31 11:08:25 CQG FIX Trading FIX: Sending the Logon message. | 2015-03-31 11:08:25 CQG FIX Trading | Connected to trading server. | 2015-03-31 11:08:26 CQG FIX Trading | Connecting to market data server. | 2015-03-31 11:08:26 Connecting to websocket server. | 2015-03-31 11:08:26 CQG FIX Trading FIX - FCM name: Macquarie | 2015-03-31 11:08:26 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-03-31 11:08:26 Socket (4) | Connected. | 2015-03-31 11:08:26 Socket (4) | Starting SSL connection. | 2015-03-31 11:08:26 Socket (4) | SSL connection established. | 2015-03-31 11:08:27 Opening websocket. | 2015-03-31 11:08:27 Sending websocket handshake. | 2015-03-31 11:08:27 Received websocket handshake acknowledgment. | 2015-03-31 11:08:27 Web socket state is now open. | 2015-03-31 11:08:27 CQG FIX Trading | Websocket connected. | 2015-03-31 11:08:27 CQG FIX Trading | Sending market data logon message. | 2015-03-31 11:08:27 CQG FIX Trading | Logon successful. | 2015-03-31 11:08:27 CQG FIX Trading | Market data session connected. | 2015-03-31 11:08:27 CQG FIX Trading | Starting real-time market data updates for: FDAXZ4. ID: 1 | 2015-03-31 11:08:27 CQG FIX Trading | Sending symbol resolution request for FDAXZ4 | 2015-03-31 11:08:27 CQG FIX Trading | Starting real-time market data updates for: F.US.PILJ15. ID: 2 | 2015-03-31 11:08:27 CQG FIX Trading | Sending symbol resolution request for F.US.PILJ15 | 2015-03-31 11:08:27 Intraday data recording state for symbol F.US.PILJ15 is set to download pending. | 2015-03-31 11:08:27 HD Request # 3 | Downloading Intraday chart data for F.US.PILJ15 to the file F.US.PILJ15.scid. Service: euronext.futidx | 2015-03-31 11:08:27 HD Request # 3 | Download start Date-Time: 2015-03-31 11:07:36.0 | 2015-03-31 11:08:27 HD Request # 3 | Using server: scdf1.sierracharts.com port 10149 | 2015-03-31 11:08:27 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-03-31 11:08:27 Socket (5) | Connected. | 2015-03-31 11:08:28 HD Request # 3 | Sending historical data logon request message. | 2015-03-31 11:08:28 CQG FIX Trading | Requesting market data for F.US.PILJ15 | 2015-03-31 11:08:28 Symbol Error - FDAXZ4 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2015-03-31 11:08:28 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2015-03-31 11:07:36. Record interval: 1. Symbol: MXJ15 | 2015-03-31 11:08:28 HD Request # 3 | Decompressing data. | 2015-03-31 11:08:28 Socket (5) | Shutdown and closed. | 2015-03-31 11:08:28 The network socket for historical data has been closed. | 2015-03-31 11:08:28 HD Request # 3 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.PILJ15 | 2015-03-31 11:08:28 HD Request # 3 | Intraday download COMPLETE for F.US.PILJ15. Completion time: 1s. Unique request ID: 2 | 2015-03-31 11:08:28 Removed historical data download ID 2 | 2015-03-31 11:08:28 Real-time Intraday chart data file updates started for F.US.PILJ15 | 2015-03-31 11:08:28 Requesting market depth updates for: F.US.PILJ15 if supported. | 2015-03-31 11:08:32 CQG FIX Trading | Requesting market data including full depth for F.US.PILJ15 | 2015-03-31 11:08:32 |
| [2015-03-31 13:12:36] |
| User68127 - Posts: 23 |
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very big problems with SierraCharts today: candles in 2 min are lagging behind on the hour 1min sometimes late, sometimes 4 min ... green candles are red and vice versa no reliability |
| [2015-03-31 17:02:00] |
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We see no problem with the market data request for F.US.PILJ15 to the CQG system. It is not being rejected. Therefore, refer to help topic 3.4 and let us know if you are receiving market data from CQG for this symbol: https://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.4 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-31 17:38:55] |
| User68127 - Posts: 23 |
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I'm sorry but you have absolutely no answer to my problem with Sierra. you write : "We see no problem with the market data request for F.US.PILJ15 to the CQG system. It is not being rejected." this I know, I wrote in my first post:"I specify that the data sent by CQG Trading Fix are correct, the stream is current" the problem is : SierraCharts does not follow this stream. candles in 2 min after 2min30 sometimes appear, sometimes after 4 minutes, sometimes not at all. the graph is completely wrong because opening, closing, highest, lowest candles are false eg on a graph in 2 minutes : Open 16h23'10s ?? Close 16h25'50s normally : Open 16h20 close 16h22 and 16h24, 16h26..... |
| [2015-03-31 17:59:07] |
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The first thing we want you to do is select Edit >>Delete All Data and Download. After the historical data download completes, see if the chart is updating properly. If there still is a problem, we need to know that the CQG system is sending data. Refer to help topic 3.4 for help with this: https://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.4 Is the CQG system sending data for F.US.PILJ15 to Sierra Chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-03-31 18:00:19
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| [2015-04-01 08:13:17] |
| User68127 - Posts: 23 |
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I made Edit>>Delete All Data and Download. but nothing changes. I made Window>>Current Quote Window. The symbol F.US.PILJ15 is receiving data from the connected data feed Sierra does not comply with the time intervals Chart 2 min: candles every 2 minutes. not met Chart 5 min: candles every 5 minutes. not met I send you two images with two examples: Sierra Image and Image real Euronext look at the differences! |
 Sierra Charts.png / V - Attached On 2015-04-01 08:12:34 UTC - Size: 43.24 KB - 365 views CAC 40 APR5.png / V - Attached On 2015-04-01 08:12:43 UTC - Size: 49.25 KB - 332 views |
| [2015-04-01 08:27:38] |
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Is that chart updating in real-time? Is the problem that there is some missing chart bars? If so, that is because the historical data that is received is delayed by 10 minutes. There is a solution to this and it is explained here: Helpful Trick to Solve 10 Minute Delayed Historical Data | Post: 31371 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-01 08:42:59] |
| User68127 - Posts: 23 |
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yes the chart is updating in real time AND THE CCG STREAM IS CORRECT. I know your solution but it does nothing I repeat myself again and again: the Sierra candles were all behind. You have a problem with your server .... In France, since Sunday, we went to summer time !!! |
| [2015-04-01 18:03:36] |
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We are going to look into this in detail today, but one limitation which does exist with this particular symbol is there will be 10 minutes of missing historical Intraday data upon a connection.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-01 18:12:59] |
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We have verified that the historical data time stamping is correct and we have reduced the delay from 15 minutes to 10 minutes. Also make sure that Global Settings >> Data/Trade Service Settings >> Other Settings >> Timestamp Using Local Computer Clock is set to No Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-04-02 07:17:09] |
| User68127 - Posts: 23 |
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hello to try I put Global Settings>>Data/Trade Service Settings>>Other Settings>>Timestamp Using Local Computer Clock : TRUE Now everything works properly again !! |
| [2015-04-02 08:45:10] |
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OK therefore, that this proves is what we were suspecting is there was faulty data from CQG. We were not totally clear about the problem but we figured that there was some issue on the CQG side. After all CQG is the provider of the data feed. By using the local computer clock, you are bypassing the faulty timestamps from CQG. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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