Support Board
Date/Time: Fri, 28 Feb 2025 09:29:04 +0000
Sierra Chart crashes frequently
View Count: 2264
| [2013-05-29 04:47:37] |
| sierra - Posts: 22 |
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Been a customer for 5 years and just lately have experienced Sierra Charts crashing and closing down for no reason. This of course causes all my imputed data to be lost forcing me to stop trading and re configure. Please advise how I can fix this problem. I have 3 computers 1 with latest version and 2 with older version, but they all crash at some point during the trading session. Thanks for your help Kurt |
| [2013-05-29 05:17:36] |
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We see you are using TransAct and usually this kind of problem is with the TransAct API causing the issue. This kind of problem has been solved for good in the latest versions. Please update by selecting Help >> Download Prerelease.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-29 23:53:51] |
| sierra - Posts: 22 |
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Seems to have worked. Many Thanks!
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| [2013-05-30 01:53:32] |
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Yes of course.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-09 13:51:34] |
| redneck4Christ - Posts: 12 |
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I've been a SC customer for only 2 years and I mainly use SC for back-testing and reference for trading on other platforms. I have been increasing my range of historical data to 60 days. Hopefully there is a more global way than doing it chart-by-chart, but that is how I am trying to do it. SC keeps crashing, so I downloaded and installed the prerelease. The first chart I tried after installing the prerelease, I tried to increase the historical range from 40 days to 60 days and it crashed. Any help is most appreciated. |
| [2021-08-09 15:31:57] |
| John - SC Support - Posts: 38259 |
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Did Sierra Chart actually close down, or did it just hang up and not respond? If it was not responsive, was there a message on the screen? Also, how were you increasing the number of historical days? What items were you/did you change? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-09 17:53:07] |
| redneck4Christ - Posts: 12 |
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I was going through chart-by-chart. In the Chart Settings, in the "Use Number of Days to Load", I was changing the number for a line chart of ZBU21 from 40 days to 60 days. I made the change and when I hit "OK", the whole program crashed -- no messages -- everything was gone. The same thing happened multiple times in the current release. This time it happened on my first try after updating to the prerelease as you recommended. After this message, I looked up another way and found that I could go into Edit>>Download Data For All Historical Charts and do this for all charts at once. This seems to have worked. Thanks! |
| [2021-08-09 17:58:17] |
| John - SC Support - Posts: 38259 |
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Can you get us the Chart that caused the crash by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart We would like to take a look and see if we can reproduce. It should not have crashed when making that kind of change. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-09 18:22:06] |
| redneck4Christ - Posts: 12 |
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See attached. Thanks!
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 0-To SC for Eval.Cht - Attached On 2021-08-09 18:20:26 UTC - Size: 3.03 KB - 260 views |
| [2021-08-09 18:30:58] |
| redneck4Christ - Posts: 12 |
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Apologies for another post. I forgot to add that I have several line charts overlaid. This is 1 of 4 combined. http://www.sierrachart.com/image.php?Image=1628533720186.png |
| [2021-08-09 18:43:02] |
| John - SC Support - Posts: 38259 |
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We did not have any trouble increasing the days for the chart as you supplied it. Can you get us the Chart with all the overlays (and any other charts that are required) so we can have your same setup when you had the issue? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-09 18:45:39] |
| redneck4Christ - Posts: 12 |
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This is what it should look like.
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 2021-08-09_11-26-48 to SC suppport.png / V - Attached On 2021-08-09 18:45:30 UTC - Size: 103.8 KB - 183 views |
| [2021-08-09 18:47:41] |
| John - SC Support - Posts: 38259 |
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The chartbook you gave us just had the one line on it. If you are using the Study/Price Overlay to get the other lines on there, then we would need those studies on the chart along with the other charts. If you are using the Add Additional Symbol study, then that was not on the chart when you got it to us. There were no studies in the chart you sent.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-09 18:48:35] |
| redneck4Christ - Posts: 12 |
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See attached
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| 00-Diamond-USOil.Cht - Attached On 2021-08-09 18:47:41 UTC - Size: 80.15 KB - 247 views |
| [2021-08-09 18:55:31] |
| redneck4Christ - Posts: 12 |
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The SC instructions indicated all studies were to be removed. That ZBU chart is just a line chart without any studies. But the chartbook has many charts and studies.
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| [2021-08-09 19:57:11] |
| John - SC Support - Posts: 38259 |
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Yes, I understand that is what the instructions stated. But since we were not able to reproduce without the studies we need to then see if the studies are causing an issue. We went through all the charts and changed the Number of Days to Load and did not have any issues. We see that you have some custom studies on your charts. We would like for you to try running in Safe Mode and change the Number of Days to Load and see if you crash again. If not, then that would point to one of the custom studies as being the cause of the problem. In terms of changing multiple charts at the same time for the Number of Days to Load, you would want to use the Chart Linking option and link the charts with the same number of days using the Days to Load option. Refer to the information here: https://www.sierrachart.com/index.php?page=doc/ChartSettings.html#LinkNumber For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-09 20:29:23] |
| redneck4Christ - Posts: 12 |
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No crashes in safe mode with networking. Thanks very much for all your time!
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| [2021-08-10 13:17:07] |
| John - SC Support - Posts: 38259 |
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We were referring to Sierra Chart Safe Mode, not Windows. But it is interesting that it is not crashing in Windows Safe Mode. But, try it with full windows and the Sierra Chart Safe Mode. Refer to the following: Sierra Chart - Software Login Instructions: Using Safe Mode For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-10 15:02:20] |
| redneck4Christ - Posts: 12 |
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I think my problem was not enough virtual memory. Task Manager showed all other memory less than 50% usage. I increased my virtual memory allocation after getting what you see attached and then trying to launch a browser and no browser would launch. Also, I was not able to make Chart Settings changes with the whole Chartbook (12 sets of multiple charts) open. I had to open individual chart groups to make any changes. After increasing Win10 virtual memory, the Chart Settings works properly and I was able to launch this browser. If I crash again, I will try SC Safe Mode per your instructions. Thanks again. Sierra Chart is pretty unique in being able to accommodate a lot of charts and studies like this, provided everything is set right on a PC that is robust enough. |
| 2021-08-10_7-28-48 Blank Adv Stgs 2.png / V - Attached On 2021-08-10 14:51:36 UTC - Size: 300.42 KB - 185 views |
| [2021-08-10 16:14:10] |
| John - SC Support - Posts: 38259 |
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We are glad that you have everything working. Refer to the information at the following link for more ways to improve the overall performance of Sierra Chart when you have a lot of charts open: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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