Support Board
Date/Time: Sat, 23 Nov 2024 00:23:05 +0000
Message log running and won't stop with the message "Repeating
View Count: 2194
| [2013-05-27 19:40:59] |
| shanley - Posts: 11 |
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Rebooted and nothing changed: Software version: 980 | 2013-05-27 14:38:57 Current Service Package: 3 | 2013-05-27 14:38:57 Sierra Chart Historical Data Service is included. | 2013-05-27 14:38:57 Active service: TransAct | 2013-05-27 14:38:57 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-05-27 14:38:57 2013-05-27 14:38:57 Local computer clock time | 2013-05-27 14:38:57 2013-05-27 19:38:57 GMT time | 2013-05-27 14:38:57 2013-05-27 14:38:57 Time zone adjusted time | 2013-05-27 14:38:57 Time difference to server time: 3 seconds. | 2013-05-27 14:38:57 Program path: E:\SierraChart\ | 2013-05-27 14:38:57 Data Files path: E:\SierraChart\Data\ | 2013-05-27 14:38:57 OS Version Number: 6.1 | 2013-05-27 14:38:57 Skipping checking of large intraday data files because of weekday and option to only move out data only on weekends is enabled. | 2013-05-27 14:38:59 Downloading user file: HindsightTrading.dll | 2013-05-27 14:39:01 Unable to determine the symbols and settings necessary to load ES#.dly as a continuous contract. Make sure Symbol Settings exist and are correct for this symbol in Global Settings >> Symbol Settings. | 2013-05-27 14:39:15 Unable to determine the symbols and settings necessary to load ES#.dly as a continuous contract. Make sure Symbol Settings exist and are correct for this symbol in Global Settings >> Symbol Settings. | 2013-05-27 14:39:16 Failed to open the file: E:\SierraChart\Data\HindsightTrading.dll. Windows error code 32: The process cannot access the file because it is being used by another process. | 2013-05-27 14:39:17 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:17 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:17 HD Request # 1 - Downloading Historical Daily chart data for AAMRQ. Starting date: 2013-05-23. Service: ddf | 2013-05-27 14:39:17 HD Request # 1 - Requesting historical Daily data for AAMRQ starting at 2013-05-22 | 2013-05-27 14:39:17 HD Request # 2 - Downloading Intraday chart data for BRNN3 to the file BRNN3.scid. Service: scsrv | 2013-05-27 14:39:17 HD Request # 2 - Starting date and time: 2013-05-27 12:29:53 | 2013-05-27 14:39:17 HD Request # 2 - Using server: ds5.sierracharts.com port 10049 | 2013-05-27 14:39:17 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:17 The network socket is connected. | 2013-05-27 14:39:17 HD Request # 2 - Requesting up to 350 days of Intraday data. | 2013-05-27 14:39:17 HD Request # 1 - Receiving historical Daily data for AAMRQ starting at 2013-05-22 | 2013-05-27 14:39:17 Writing historical daily data for AAMRQ to the file AAMRQ.dly | 2013-05-27 14:39:17 HD Request # 1 - Received 3 records from 2013-05-22 00:00:00 to 2013-05-24 00:00:00 (3.0 days) and wrote 2 records for AAMRQ | 2013-05-27 14:39:17 HD Request # 1 - Daily download COMPLETE for AAMRQ | 2013-05-27 14:39:17 HD Request # 4 - Downloading Historical Daily chart data for AAPL. Starting date: 2013-05-23. Service: ddf | 2013-05-27 14:39:17 HD Request # 4 - Requesting historical Daily data for AAPL starting at 2013-05-22 | 2013-05-27 14:39:17 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:17 HD Request # 4 - Receiving historical Daily data for AAPL starting at 2013-05-22 | 2013-05-27 14:39:17 Writing historical daily data for AAPL to the file AAPL.dly | 2013-05-27 14:39:17 HD Request # 2 - Decompressing data. | 2013-05-27 14:39:17 Socket closed. No error. | 2013-05-27 14:39:17 HD Request # 4 - Received 3 records from 2013-05-22 00:00:00 to 2013-05-24 00:00:00 (3.0 days) and wrote 2 records for AAPL | 2013-05-27 14:39:17 HD Request # 4 - Daily download COMPLETE for AAPL | 2013-05-27 14:39:17 HD Request # 5 - Downloading Historical Daily chart data for NFLX. Starting date: 2013-05-23. Service: ddf | 2013-05-27 14:39:17 HD Request # 5 - Requesting historical Daily data for NFLX starting at 2013-05-22 | 2013-05-27 14:39:17 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:17 HD Request # 2 - Historical data for BRNN3 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-05-27 14:39:17 HD Request # 2 - Received 0 records and wrote 0 records for BRNN3 | 2013-05-27 14:39:17 HD Request # 2 - Intraday download COMPLETE for BRNN3 | 2013-05-27 14:39:17 HD Request # 6 - Downloading Intraday chart data for ESM3 to the file ESM3.scid. Service: scsrv | 2013-05-27 14:39:18 HD Request # 6 - Starting date and time: 2013-05-27 10:30:02 | 2013-05-27 14:39:18 HD Request # 5 - Receiving historical Daily data for NFLX starting at 2013-05-22 | 2013-05-27 14:39:18 Writing historical daily data for NFLX to the file NFLX.dly | 2013-05-27 14:39:18 HD Request # 6 - Using server: ds3.sierracharts.com port 10049 | 2013-05-27 14:39:18 HD Request # 5 - Received 3 records from 2013-05-22 00:00:00 to 2013-05-24 00:00:00 (3.0 days) and wrote 2 records for NFLX | 2013-05-27 14:39:18 HD Request # 5 - Daily download COMPLETE for NFLX | 2013-05-27 14:39:18 HD Request # 8 - Downloading Historical Daily chart data for AMZN. Starting date: 2013-05-23. Service: ddf | 2013-05-27 14:39:18 HD Request # 8 - Requesting historical Daily data for AMZN starting at 2013-05-22 | 2013-05-27 14:39:18 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:18 The network socket is connected. | 2013-05-27 14:39:18 HD Request # 6 - Requesting up to 350 days of Intraday data. | 2013-05-27 14:39:18 HD Request # 8 - Receiving historical Daily data for AMZN starting at 2013-05-22 | 2013-05-27 14:39:18 Writing historical daily data for AMZN to the file AMZN.dly | 2013-05-27 14:39:18 HD Request # 8 - Received 3 records from 2013-05-22 00:00:00 to 2013-05-24 00:00:00 (3.0 days) and wrote 2 records for AMZN | 2013-05-27 14:39:18 HD Request # 8 - Daily download COMPLETE for AMZN | 2013-05-27 14:39:18 HD Request # 9 - Downloading Historical Daily chart data for GOOG. Starting date: 2013-05-23. Service: ddf | 2013-05-27 14:39:18 HD Request # 9 - Requesting historical Daily data for GOOG starting at 2013-05-22 | 2013-05-27 14:39:18 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:18 HD Request # 9 - Receiving historical Daily data for GOOG starting at 2013-05-22 | 2013-05-27 14:39:18 Writing historical daily data for GOOG to the file GOOG.dly | 2013-05-27 14:39:18 HD Request # 9 - Received 3 records from 2013-05-22 00:00:00 to 2013-05-24 00:00:00 (3.0 days) and wrote 2 records for GOOG | 2013-05-27 14:39:18 HD Request # 9 - Daily download COMPLETE for GOOG | 2013-05-27 14:39:18 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:30 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:30 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:30 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:30 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:30 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:30 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:30 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:30 LoadIntradayData: Load canceled. | 2013-05-27 14:39:30 Restarting the loading process. | 2013-05-27 14:39:30 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:30 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:30 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:30 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:30 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:31 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:31 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:31 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:31 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:31 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:31 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:31 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:31 LoadIntradayData: Load canceled. | 2013-05-27 14:39:31 Restarting the loading process. | 2013-05-27 14:39:31 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:31 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:31 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:31 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:31 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:31 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:31 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:31 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:31 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:31 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:31 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:31 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:31 LoadIntradayData: Load canceled. | 2013-05-27 14:39:31 Restarting the loading process. | 2013-05-27 14:39:31 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:32 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:32 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:32 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:32 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:32 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:32 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:32 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:32 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:32 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:32 LoadIntradayData: Load canceled. | 2013-05-27 14:39:32 Restarting the loading process. | 2013-05-27 14:39:32 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:32 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:32 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:32 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:32 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:32 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:32 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:32 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:32 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:33 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:33 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:33 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:33 LoadIntradayData: Load canceled. | 2013-05-27 14:39:33 Restarting the loading process. | 2013-05-27 14:39:33 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:33 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:33 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:33 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:33 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:33 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:33 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:33 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:33 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:33 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:33 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:33 LoadIntradayData: Load canceled. | 2013-05-27 14:39:33 Restarting the loading process. | 2013-05-27 14:39:33 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:33 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:33 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:33 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:34 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:34 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:34 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:34 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:34 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:34 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:34 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:34 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:34 LoadIntradayData: Load canceled. | 2013-05-27 14:39:34 Restarting the loading process. | 2013-05-27 14:39:34 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:34 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:34 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:34 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:34 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:34 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:34 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:34 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:34 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:34 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:34 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:34 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:34 LoadIntradayData: Load canceled. | 2013-05-27 14:39:35 Restarting the loading process. | 2013-05-27 14:39:35 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:35 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:35 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:35 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:35 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:35 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:35 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:35 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:35 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:35 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:35 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:35 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:35 LoadIntradayData: Load canceled. | 2013-05-27 14:39:35 Restarting the loading process. | 2013-05-27 14:39:35 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:35 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:35 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:35 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:35 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:35 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:35 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:35 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:36 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:36 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:36 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:36 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:36 LoadIntradayData: Load canceled. | 2013-05-27 14:39:36 Restarting the loading process. | 2013-05-27 14:39:36 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:36 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:36 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:36 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:36 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:36 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:36 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:36 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:36 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:36 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:36 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:36 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:36 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:36 LoadIntradayData: Load canceled. | 2013-05-27 14:39:36 Restarting the loading process. | 2013-05-27 14:39:36 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:36 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:36 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:37 Repeating the loading process because the chart parameters changed. | 2013-05-27 14:39:37 Date Time Of Last Edit: 2013-05-27 21:26:47
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| [2013-05-27 21:43:53] |
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This error is caused by anti-malware software on your system: Failed to open the file: E:\SierraChart\Data\HindsightTrading.dll. Windows error code 32: The process cannot access the file because it is being used by another process. | 2013-05-27 14:39:17
Remove or disable the anti-malware software. This error is caused by a custom study you are using which is causing a problem and needs to be recompiled for the current version of Sierra Chart: Repeating the loading process because the chart parameters changed.
The solution to this is to follow the instructions in help topic 17.3 here: http://www.sierrachart.com/index.php?l=doc/helpdetails17.html#h17.3 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-27 21:44:38
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| [2013-05-28 14:40:32] |
| shanley - Posts: 11 |
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Thanks. I turned off (temporarily) my anti-virus. Restarted charts, no change. Followed the instructions with the DLL backup. When I restarted charts, it added the HindsightTrading.DLL back to the data library with today's time stamp. However, I noticed that it was a different size file than the one in the backup directory. The backup is dated 2.8/2013 and is 71kb. The replaced one is 66kb. Baffled. |
| [2013-05-28 16:34:25] |
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There is no need to restore the HindsightTrading.dll file from the backup folder. It will be automatically downloaded. We can tell what the problem is now. You have an incorrect version of the HindsightTrading.dll file. You need to use the one that is 66 kilobytes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-28 19:25:24] |
| shanley - Posts: 11 |
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I replaced that from my laptop. It was a 66kb file. No change, still running wild with the messages. thx |
| [2013-05-28 21:48:35] |
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We called and you had already resolved the problem by deleting and reinstalling Sierra Chart. It just occurred to us the why you still continued to have this problem even after following our instructions in regards to the DLL files. Probably the Tick Size was incorrect on the charts that were reloading. If you go to those charts and select Chart >> Chart Settings and press the Apply Global Symbol Settings button and then press OK, that would resolve the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-28 21:49:01
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| [2013-05-28 21:56:31] |
| shanley - Posts: 11 |
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Thanks for the call, really appreciate the effort and customer service. I was just finishing up the complete reinstall install. I figured it out. It only happens when I open a chartbook with NKD in it. If I close that chartbook, it stops. That chartbook is attached. |
 HindSight-NK.cht - Attached On 2013-05-28 21:55:03 UTC - Size: 1005.38 KB - 705 views NKDM3.scid - Attached On 2013-05-28 21:55:37 UTC - Size: 5.82 MB - 683 views |
| [2013-05-28 22:00:39] |
| shanley - Posts: 11 |
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Now, I took you latest advice and Applied Global Symbol Settings. Once all charts in that chartbook were reapplied, it stopped. Thanks SO much for the patience and advice. Lesson learned from this effort. Thanks so much, Mike |
| [2013-05-28 22:38:49] |
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This is good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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