Support Board
Date/Time: Sun, 22 Dec 2024 05:42:03 +0000
Help You sent me a popup message to upgrade but..
View Count: 910
| [2015-02-27 14:19:06] |
| User62612 - Posts: 12 |
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to the latest version that would use "CGC fix trading" but although I'm logged in all I'm getting is the yellow waiting to reconnect in the upper right corner. Something is not working. Help Tim |
| [2015-02-27 15:50:47] |
| User62612 - Posts: 12 |
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I have submitted the data log. Could someone please fix my problem.
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| [2015-02-27 16:18:00] |
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Exit from Sierra Chart. Install this version of Sierra Chart: https://www.sierrachart.com/downloads/1234SierraChartSetup.exe After the installation is done, run Sierra Chart. Select "File >> Data/Trade Service Settings". Set the "Service" to "CQG Web API". You will now be able to connect. The problem is your CQG account is not enabled for the FIX connection. Can you tell us who your broker is? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-27 16:23:40] |
| User62612 - Posts: 12 |
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Advantage Futures 312-800-7127 for Grace my contact person. For the tech dept 312-800-7100 |
| [2015-02-27 16:40:22] |
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OK we have contacted Advantage about this. However, you should be fine on the version we told you to update to. Let us know if you are able to connect now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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