Support Board
Date/Time: Sun, 22 Dec 2024 20:06:48 +0000
SCs platform is freezing up
View Count: 833
| [2015-01-27 04:09:37] |
| User78926 - Posts: 69 |
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Hi there, my SCs platform is freezing up more and more consistently. I have 'Delete and Download Data' and 'Delete All Data and Download' but nothing seems to change. I have also shut down platform at the time it freezes but again does not seem to correct things. I am using 'Use Date Range' on all my charts [8-12 max charts open at a time] From 2014-10-1 and wondered if there is too much data being processed, however that does not seem a lot. My SCs platform use to be very crisp and worked well without any problems - so something is not right. Your assistance would be appreciated. Thanks and regards, Mark |
| [2015-01-27 05:41:44] |
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It is hard for us to say what the problem is. You have to go through a process of elimination by gradually removing studies, chart drawings, charts and/or reducing the amount of data loaded in the chart to see what the problem is. Refer to help topic 30: Http://www.sierrachart.com/index.php?page=doc/helpdetails30.html There was one CPU related issue with chart drawings that has been fixed. Update to the latest prerelease with Help >> Download Prerelease. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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