Support Board
Date/Time: Sun, 22 Dec 2024 20:09:01 +0000
order is stuck on charts - only in SC, NOT with OEC brokerage
View Count: 961
| [2015-01-26 17:33:22] |
| snillumat - Posts: 29 |
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On Thursday 1-22-15 I placed a bracket order at the exact time my data connection disconected. None of the orders actually went live in my brokerage account and that was fine. However, when I canceled all three orders in SC, the STOP order stayed on the chart. I contacted my broker twice and verified that there was no live or pending order on their end. I have refreshed the trade data from the trade service 20+ times. I have connected and disconnected SC and OEC numerous times. I have tried cancelling the order in every way I can think of. It just refuses to disappear! Under "Orders and Positions" in the Trade menu it shows this order as "Sent" and is highlighted in yellow but I can't seem to kill this order. I am no longer concerned that this order will actually ever go live because the market has crossed that price point several times in the last three trading days. However, it is quite a distraction. Any help in killing this ghost order would be greatly appreciated. |
| [2015-01-26 17:44:19] |
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Exit from Sierra Chart. Go to the folder Sierra Chart is installed to and rename the ListedTradeOrders.XML file to ListedTradeOrders.XML.backup Start Sierra Chart and let us know if you still see the order. If you do not, then send us the ListedTradeOrders.XML.backup file to support _AT_ SierraChart.com. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-01-26 17:44:40
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| [2015-01-26 18:00:25] |
| snillumat - Posts: 29 |
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That worked! I have emailed you the renamed backup file. Thanks |
| [2015-01-26 19:59:48] |
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This problem is OEC specific and we are fixing it now. One of the problems is that OEC changed a FIX field ID in a mass order status acknowledgment. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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