Support Board
Date/Time: Sun, 22 Dec 2024 20:52:14 +0000
Infinity(Transact Futures) acct not allowing intraday access to "Indexes" in sierrachart (e.g $I
View Count: 994
| [2015-01-21 16:55:15] |
| User65754 - Posts: 25 |
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Hi, I have a Infinity(Transact Futures) acct and I am using SierraChart for charting. I am unable to access any of the "Indexes" in sierrachart (e.g $INX, $IUX etc.) in realtime intraday charts (historical i.e. daily charts work ok). Infinity said that I should talk to you guys. Can you please help me figure out how I can get access to the data? Also please note the acct associated with this support req is not my Infinity(transact) account - I needed to create this account to post this support request (was prompted by your system to create acct when I went to "Help" - "Support Board" within SC. the message was "The account you are using does not support posting on the support board. To post on the support board, you will need to create a SC account if you do not already have one") Thanks Date Time Of Last Edit: 2015-01-21 17:30:10
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| [2015-01-21 17:08:13] |
| User65754 - Posts: 25 |
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The message on starting an intraday chart is "Symbol is unknown click for symbol data" in the message log is the following message. Showing the entire message when requesting intraday chart for Dow Jones Index as an example. As stated before requesting historical data chart shows the daily chart for teh index - just intraday realtime is not working. ----------------- Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartTransActMA\Data\$IVX.scid | 2015-01-21 12:04:12 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartTransActMA\Data\$DOWI.scid | 2015-01-21 12:04:49 TransAct Trading | Starting real-time market data updates for: $DOWI. ID: 30 | 2015-01-21 12:04:49 Intraday data recording state for symbol $DOWI is set to download pending. | 2015-01-21 12:04:49 Symbol Error - $DOWI is unknown, unavailable, or improperly formatted. Failed to Subscribe to Contract | 2015-01-21 12:04:49 HD Request # 37 | Downloading Intraday chart data for $DOWI to the file $DOWI.scid. Service: ta | 2015-01-21 12:04:49 Compressing file: C:\SierraChart\SierraChartTransActMA\Data\$DOWI.scid. This may take a while. | 2015-01-21 12:04:49 HD Request # 37 | Download start Date-Time: 2014-07-19 13:04:49.0 | 2015-01-21 12:04:49 HD Request # 37 | Using server: ds3.sierracharts.com port 10149 | 2015-01-21 12:04:49 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-01-21 12:04:49 Socket (38) | Connected. | 2015-01-21 12:04:49 HD Request # 37 | Sending historical data logon request message. | 2015-01-21 12:04:49 HD Request # 37 | Requesting Intraday data. Start Date-Time: 2014-07-19 13:04:49. Record interval: 0. Symbol: $DOWI | 2015-01-21 12:04:49 HD Request # 37 | Error downloading historical Intraday data for $DOWI. Historical data file not available for symbol. | 2015-01-21 12:04:49 * Socket (38) | Shutdown and closed. | 2015-01-21 12:04:49 The network socket for historical data has been closed. | 2015-01-21 12:04:49 HD Request # 37 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $DOWI | 2015-01-21 12:04:49 HD Request # 37 | Intraday download COMPLETE for $DOWI. Completion time: 0s. Unique request ID: 36 | 2015-01-21 12:04:49 Removed historical data download ID 36 | 2015-01-21 12:04:49 Real-time Intraday chart data file updates started for $DOWI | 2015-01-21 12:04:49 |
| [2015-01-21 17:55:09] |
| User65754 - Posts: 25 |
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I am happy to subscribe to any new data services that may be required - but I am presently unable to do so with my Infinity(Transact) account as it says "The type of account you are using does not allow you to log into the account control panel" when I try to go to "Help" - "Account Control panel" or 'Add Usage Credit" within SC. Can someone help me how I can get access to the cash Indexes available in SC?
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| [2015-01-21 18:07:09] |
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We have more than enough information. We are working on documentation now to answer the question. We will post here when ready.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-21 18:25:27] |
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Follow the instructions at the bottom of the page here: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#AccessCashIndexMarketData Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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