Support Board
Date/Time: Mon, 23 Dec 2024 01:26:15 +0000
Regarding Log in Error with Rithmic
View Count: 1043
| [2015-01-13 19:35:25] |
| User39850 - Posts: 20 |
|
We are trying to get Sierra Charts to receive streaming Futures data with Rithmic as the data provider with a Live Trading Account. We have valid Rithmic credentials (we can log into R/Trader successfully). We have purchased SC Package #3 which we understand to be the appropriate subscription for this purpose. After having gone through the provided set up steps, the following error message is generated: Your current service package does not support this function. Any assistance that you can provide will be greatly appreciated. Thanks TW |
| [2015-01-13 19:47:37] |
| |
|
Restart Sierra Chart and on the Sierra Chart Login window enable "Force Login". This will solve the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-13 20:31:51] |
| User39850 - Posts: 20 |
|
Ok....thank you. It seems to be working now. Haven't tried to load a chart yet but have green window now in upper right.
|
To post a message in this thread, you need to log in with your Sierra Chart account: