Support Board
Date/Time: Mon, 23 Dec 2024 02:58:33 +0000
no real time quotes
View Count: 1136
| [2015-01-07 08:46:23] |
| Superbowl - Posts: 12 |
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HI When I try to run sierra chart as I work with Open e cry the connection to data trade service is ok as it's green but i have no real time on all my chartbook and no DOM at all available I need to reload to have the following quotes and i need to do it everytime Can you help me please ? |
| [2015-01-07 09:22:17] |
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Refer to this section about this kind of problem: Data/Trading Service Connection and Symbol Issues: Symbol Not Authorized On Data/Trading Service Account Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-01-07 09:22:25
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| [2015-01-07 09:57:54] |
| Superbowl - Posts: 12 |
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ok nothing is working as everything is already ok but when I reconnect OEC is green and working BUT MY CHARTBOOK NOT IN REAAL TIME AND THE FOLLOWING MESSAGE APPEARS symbol error unknown symbol I don't understand because I use GGCG5 WHICH IS THE GOOD SYMBOL FOR SIERRA CHART OEC DATA FEED thanks for your return |
| [2015-01-07 17:14:33] |
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This is the relevant section of the documentation: One reason you receive a Symbol is Unknown message on the chart for a symbol is because the particular symbol is not authorized on the Data or Trading services account you are using Sierra Chart with. You will need to contact your Data or Trading service provider and tell them particular symbols you want to have authorized on your account.
This is especially true with CME (Chicago Mercantile Exchange) symbols because the CME has begun to charge exchange fees for their market data for all users, effective as of 2015-01-01. Contact OEC to make sure your account is authorized for the exchange that symbol trades on. The only other possibility is you have gone over the OEC 5 symbol limit. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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