Support Board
Date/Time: Mon, 23 Dec 2024 02:26:55 +0000
Can't connect to OEC
View Count: 979
| [2015-01-07 00:13:49] |
| GCAdmin - Posts: 35 |
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Hello! A user of ours keeps getting this error when trying to connect to OEC. He says he has contacted OEC, has correct username and password and is on prod account. Please advise. Software version: 1220 | 2015-01-06 14:16:00 Uses Old Spreadsheets | 2015-01-06 14:16:00 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-01-06 14:16:00 Active service: Open E Cry FIX | 2015-01-06 14:16:00 Time Zone: -07:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-01-06 14:16:00 2015-01-06 14:16:00 Local computer clock time | 2015-01-06 14:16:00 2015-01-06 21:16:00 GMT time | 2015-01-06 14:16:00 2015-01-06 14:16:00 Time zone adjusted time | 2015-01-06 14:16:00 Time difference to server time: 1 seconds. | 2015-01-06 14:16:00 Program path: C:\GreenChart\ | 2015-01-06 14:16:00 Data Files path: C:\GreenChart\Data\ | 2015-01-06 14:16:00 OS Version Number: 6.1 | 2015-01-06 14:16:00 Locale Information: C | 2015-01-06 14:16:00 Checking for new symbol settings for oec | 2015-01-06 14:16:00 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-01-06 14:16:00 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-01-06 14:16:00 Symbol settings are up-to-date for oec | 2015-01-06 14:16:00 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-01-06 14:16:05 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-01-06 14:16:05 Open E Cry FIX | Connecting to server prod.openecry.com:9400. | 2015-01-06 14:16:59 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-01-06 14:16:59 OEC FIX Trading socket (31) | Connected. | 2015-01-06 14:16:59 OEC FIX Trading socket (31) | Starting SSL connection. | 2015-01-06 14:16:59 OEC FIX Trading socket (31) | SSL connection established. | 2015-01-06 14:16:59 OEC FIX Trading: Sending the Logon message. | 2015-01-06 14:16:59 OEC FIX Trading | Connected to trading server. | 2015-01-06 14:16:59 Open E Cry FIX | Connecting to prod.openecry.com:9301. | 2015-01-06 14:16:59 OEC FAST Data socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-01-06 14:16:59 OEC FIX Trading: Received a Logout message. | 2015-01-06 14:16:59 OEC FIX Trading: Sending a Logout message. Text = Received Logout message. | 2015-01-06 14:16:59 OEC FIX Trading socket (31) | SSL shutdown indicates not able to send 'close notify'. | 2015-01-06 14:16:59 OEC FIX Trading socket (31) | SSL has been shut down. | 2015-01-06 14:16:59 OEC FIX Trading socket (31) | SSL object has been freed. SSL state is now disconnected. | 2015-01-06 14:16:59 OEC FIX Trading socket (31) | Shutdown and closed. | 2015-01-06 14:16:59 OEC FIX Trading: Logged out and disconnected. | 2015-01-06 14:16:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-01-06 14:16:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-01-06 14:16:59 OEC FIX Trading: DisconnectFIX called. | 2015-01-06 14:16:59 OEC FAST Data socket (32) | Shutdown and closed. | 2015-01-06 14:16:59 OEC FAST Data: Socket connection was closed without any logout messages sent or received. | 2015-01-06 14:16:59 Disconnected from Open E Cry. | 2015-01-06 14:16:59 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-01-06 14:16:59 File >> Disconnect selected. | 2015-01-06 14:17:02 OEC FIX Trading: DisconnectFIX called. | 2015-01-06 14:17:02 Disconnected from Open E Cry. | 2015-01-06 14:17:02 |
| [2015-01-07 00:44:14] |
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OEC is the provider of their service. They have access to their server logs. There is not anything more we can say about this other than what is documented here: https://www.sierrachart.com/index.php?page=doc/openecry.php#OECConnectionProblem What is happening is OEC is logging the user out immediately after logon. OEC must be competent and responsible and assist you with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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