Support Board
Date/Time: Mon, 23 Dec 2024 06:16:34 +0000
Problem with MiniRussel DOM
View Count: 1061
| [2014-12-26 15:26:58] |
| Carl71 - Posts: 125 |
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I encountered this issue only with the mini russell Total volume and % total volume are positioned inside the bid ask quantity Transact service |
 MINIRUSSELL DOM.png / V - Attached On 2014-12-26 15:26:52 UTC - Size: 40.76 KB - 381 views |
| [2014-12-26 21:09:31] |
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We cannot help with this. You will need to contact the trading service you are using about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-26 21:26:45] |
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Actually, we realize we need to provide you the necessary information so you can explain the problem properly to your trading service. Open a chart for that symbol and select File >> Open Market Depth Window. The problem should be obvious by looking at the market depth price values. You will see they are out of sequence. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-26 21:27:06
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| [2014-12-29 11:26:05] |
| Carl71 - Posts: 125 |
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Actually, we realize we need to provide you the necessary information so you can explain the problem properly to your trading service.
Open a chart for that symbol and select File >> Open Market Depth Window. The problem should be obvious by looking at the market depth price values. You will see they are out of sequence. What do you mean with "out of sequence"? Please see the attached image Date Time Of Last Edit: 2014-12-29 11:30:21
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| Russell Market Depth Window.png / V - Attached On 2014-12-29 11:29:15 UTC - Size: 102.1 KB - 382 views |
| [2014-12-29 17:17:15] |
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What trading service are you using? Is it TransAct? And we do see out of sequence prices in that Market Depth Window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-29 18:02:24] |
| Carl71 - Posts: 125 |
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What trading service are you using? Is it TransAct?
Yes Why you can't contact them if the source of the issue is caused by their data feed I really don't know what I have to ask them Date Time Of Last Edit: 2014-12-29 18:02:52
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| [2014-12-29 19:42:11] |
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We will contact TransAct. We were not sure what service you are using.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-29 20:49:48] |
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We have contacted TransAct about this and we have looked at the image of the market depth window again, and from what we can tell you are running a significantly older version of Sierra Chart. There is a problem with the market depth data from TransAct where the prices beyond level 5 should be zero but they are not, but we have put a patch in a long time ago to solve this. So update Sierra Chart, and the problem should be solved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-30 08:57:50] |
| Carl71 - Posts: 125 |
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I was running version 1213 Updated to version 1220 The issue persists |
| [2014-12-30 09:12:05] |
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1213 is more than a recent enough version. We need to look into this some more. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-30 09:14:34] |
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Actually, we are convinced this is a problem TransAct needs to solve. We are going to tell them again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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