Support Board
Date/Time: Sun, 22 Dec 2024 16:46:16 +0000
rithmic spread download fails
View Count: 1399
| [2014-12-19 13:45:58] |
| umair1 - Posts: 86 |
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My broker is Deep Discount Trading/Crossland/Wedbush. I'm using Rithmic with SC version 1217. I have a spread chart open: LEZ4-LEG5-CME The chart updated with new data fine. It became time to rollover the spread so I changed it to LEG5-LEJ5-CME by going through F5 settings. The download failed and the LEG5-LEJ5-CME chart is not shown. I'm having the same problem with HEG5-HEJ5-CME. Can you look into this? Thanks Date Time Of Last Edit: 2015-01-21 10:33:48
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| [2014-12-19 18:15:12] |
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Update Sierra Chart by selecting Help >> Download Prerelease. Instructions: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate After the update go to one of those charts and re-download the data with Edit >> Delete all Data and Download. See if that corrects the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-19 19:00:17
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| [2014-12-20 13:51:44] |
| umair1 - Posts: 86 |
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I tried updating to the pre-release. It still doesn't work.
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| [2014-12-21 20:47:05] |
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After using one of the spread symbols, post a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Let us know the exact symbol you are using. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-21 10:31:25] |
| umair1 - Posts: 86 |
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I'm using SC 1224 now and still encountering this problem. It seems there is no historical data. Any new spread that I open only shows one bar. Previously I was able to get the historical data back a few hundred days or so. Here is a log after opening a 500 tick chart of the spread symbol: CLH5-CLJ5-NYMEX Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_rith\Data\CLH5-CLJ5-NYMEX.scid | 2015-01-21 02:27:45 Rithmic Trading | Starting real-time market data updates for: CLH5-CLJ5-NYMEX. ID: 111 | 2015-01-21 02:27:46 Intraday data recording state for symbol CLH5-CLJ5-NYMEX is set to download pending. | 2015-01-21 02:27:46 HD Request # 152 | Downloading Intraday chart data for CLH5-CLJ5-NYMEX to the file CLH5-CLJ5-NYMEX.scid. Service: rim | 2015-01-21 02:27:46 Compressing file: C:\SierraChart_rith\Data\CLH5-CLJ5-NYMEX.scid. This may take a while. | 2015-01-21 02:27:46 HD Request # 152 | Download start Date-Time: 2014-07-19 03:27:46.0 | 2015-01-21 02:27:46 HD Request # 152 | Sending historical data request. Start Date-Time: 2014-07-19 03:27:46. Record interval: 0. Symbol: CLH5-CLJ5-NYMEX | 2015-01-21 02:27:46 Rithmic Trading | Received unknown message type from local socket. | 2015-01-21 02:27:46 Rithmic Trading | Requesting historical Tick data. | 2015-01-21 02:27:46 HD Request # 152 | Receiving Intraday data for CLH5-CLJ5-NYMEX starting at 2015-01-20 16:00:18 | 2015-01-21 02:27:46 HD Request # 152 | Timestamp of first Intraday data file record written: 2015-01-20 16:00:18 | 2015-01-21 02:27:46 HD Request # 152 | Received 575 records from 2015-01-20 16:00:18 to 2015-01-21 02:27:36 (10.5 hours) and wrote 575 records for CLH5-CLJ5-NYMEX | 2015-01-21 02:27:46 HD Request # 152 | Intraday download COMPLETE for CLH5-CLJ5-NYMEX. Completion time: 0s. Unique request ID: 151 | 2015-01-21 02:27:46 Removed historical data download ID 151 | 2015-01-21 02:27:46 Real-time Intraday chart data file updates started for CLH5-CLJ5-NYMEX | 2015-01-21 02:27:46 Date Time Of Last Edit: 2015-01-21 10:32:54
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| [2015-01-21 12:08:37] |
| Hendrixon - Posts: 130 |
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Same here. There was always spreads backfill... until 2-3 months ago. From my understanding Optimus is responsible for the backfill to Rithmic so I contacted Matt, which said "contact SC". When I asked if it wasn't Optimus that supply the backfill he said "post about this on our forum so my tech will take care of this". 3-4 weeks passed and still no respond and no back fill. Did something change? Does SC now supply the backfill to Rithmic even when its thru Optimus? |
| [2015-01-22 08:36:45] |
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We know what the problem is. We are fixing this now. We need to request historical Minute data for spreads. And not historical Tick data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-08 05:17:44] |
| umair1 - Posts: 86 |
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I'm using SC 1224 and I still have this problem. Downloads fail for any new spread chart.
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| [2015-02-08 09:27:01] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-09 02:14:20] |
| umair1 - Posts: 86 |
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Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_rith\Data\CLN5-CLZ5-NYMEX.scid | 2015-02-08 18:13:41 Rithmic Trading | Starting real-time market data updates for: CLN5-CLZ5-NYMEX. ID: 14 | 2015-02-08 18:13:42 Intraday data recording state for symbol CLN5-CLZ5-NYMEX is set to download pending. | 2015-02-08 18:13:42 Rithmic Trading | Received unknown message type from local socket. | 2015-02-08 18:13:42 HD Request # 53 | Downloading Intraday chart data for CLN5-CLZ5-NYMEX to the file CLN5-CLZ5-NYMEX.scid. Service: rim | 2015-02-08 18:13:42 Compressing file: C:\SierraChart_rith\Data\CLN5-CLZ5-NYMEX.scid. This may take a while. | 2015-02-08 18:13:42 HD Request # 53 | Download start Date-Time: 2014-08-06 19:13:42.0 | 2015-02-08 18:13:42 HD Request # 53 | Sending historical data request. Start Date-Time: 2014-08-06 19:13:42. Record interval: 0. Symbol: CLN5-CLZ5-NYMEX | 2015-02-08 18:13:42 Rithmic Trading | Requesting historical Tick data. | 2015-02-08 18:13:42 HD Request # 53 | Error downloading historical Intraday data for CLN5-CLZ5-NYMEX. Error downloading historical Tick data. Error: no data | 2015-02-08 18:13:42 * HD Request # 53 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLN5-CLZ5-NYMEX | 2015-02-08 18:13:42 HD Request # 53 | Intraday download COMPLETE for CLN5-CLZ5-NYMEX. Completion time: 0s. Unique request ID: 52 | 2015-02-08 18:13:42 Removed historical data download ID 52 | 2015-02-08 18:13:42 Real-time Intraday chart data file updates started for CLN5-CLZ5-NYMEX | 2015-02-08 18:13:42 |
| [2015-02-09 02:46:13] |
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Update to the latest prerelease with Help >> Download Prerelease. That should solve the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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