Support Board
Date/Time: Wed, 05 Feb 2025 12:50:52 +0000
MXZ14
View Count: 1730
| [2014-11-24 08:21:44] |
| vice&virtu - Posts: 43 |
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Good morning, No real-time data this morning on MXZ14. Maturity was friday but everything normal in my configuration of roll-over: Thank-you rv |
| [2014-11-24 08:31:40] |
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So you need to roll it over to the next contract month at this time? If so, select Chart >>Perform Futures Symbol Rollover.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-11-24 08:39:50] |
| vice&virtu - Posts: 43 |
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it's yet done and MXZ14 is the current maturity (December 2014 on future cac40) but no real time data despite the roll over.
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| [2014-11-24 08:46:04] |
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We are checking into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-11-24 08:59:28] |
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We have contacted Barchart about this who is responsible for the exchange connectivity.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-11-24 12:41:37] |
| vice&virtu - Posts: 43 |
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Without real-time data from the opening on MXZ14, i believe it's a serious problem and i can't anymore expect the problem to be solved before the end of the day ? Thank you |
| [2014-11-24 13:09:50] |
| vice&virtu - Posts: 43 |
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It seems real time data are back on MXZ14 now. Thank you
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| [2014-11-24 17:14:07] |
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Euronext had a problem earlier: https://www.euronext.com/market-status And then Barchart had an issue after that they needed to resolve. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-11-27 08:17:54] |
| vice&virtu - Posts: 43 |
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Good morning, Since the problem of the 24 november i can't get an update about the missing quotes between 8 AM and 2PM(time end of the problem on the software) even respecting the sierrachart procedure of delete and reload. Thank you. |
| [2014-11-27 08:33:25] |
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We tried to recover the data just now but we could not. We are contacting Barchart about this to see where we can get the missing data from. Keep in mind part of this problem was because the exchange itself had an issue so we cannot recover data to the very open since there was no trading as we understood. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-11-27 08:33:51
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| [2014-11-27 08:35:44] |
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This is what Barchart has told us about that day: This was resolved at approximately 0705 Central. Euronext had an issue this AM that took down the feed until 0535 Central. We then had to resolve the issue on our side. Here's the link to the Euronext status:
https://www.euronext.com/market-status Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-01 07:49:45] |
| vice&virtu - Posts: 43 |
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Good morning, No real time data on the MXZ14 once again this morning . I have checked Euronext status where everything ok :https://derivatives.euronext.com/market-status And on your website my renewal monthly fees are also normal. Thank you |
| [2014-12-01 08:05:58] |
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We are checking on this now. Your account is properly set up for Euronext Futures Indices.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-01 08:20:51] |
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We have notified Barchart which provides the exchange connectivity, about this. We are waiting for the response from them.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-01 08:21:34
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| [2014-12-01 10:59:57] |
| vice&virtu - Posts: 43 |
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I seriously wonder what is happening with your partner Barchart with his "MX"Z14 exchange connectivity recurrent problems. I am a recent user of your data feed services and it is not the first time it happens. The main problem for me is that it takes so long time to solve the problem each time.(between days and half days and i am not talking about Euronext dissemination problems here that i understand also the reality) I ignore if for him this future contract is an exotic contract but we are talking about the future index of the fifth world economy that in my zone is used on a daily base by thousands of people. So i think as a user i deserve a more trustful relationship about using your services. I just want to understand what is the source of this recurrent problems with Barchart because i don't observe such problem in my other real time data provider on this contract. Sincerly yours. |
| [2014-12-01 13:43:26] |
| vice&virtu - Posts: 43 |
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Real time data back on MXZ14 14h40 CET+1
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| [2014-12-01 17:13:45] |
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We understand your concern. In this particular case this is what we were told: Euronext Support in Paris (technician Glynne) says this is being investigated as numerous customers have reported not receiving commodities / derivate data over SFTI (that's how we connect also).
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-02 10:38:33] |
| vice&virtu - Posts: 43 |
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Ok i understand but my last question so is what are the chances to see an update of my database because for the moment i still miss the datas on MXZ14 for the day 11/24 between 8AM and 14 PM and for the 12/01 between 8AM and 14h30 PM on Brussels (+1 CET/+2CEST) and thus my charts and indicators are all wrong ? Thank you |
| [2014-12-02 17:54:35] |
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We are doing our best to get the missing data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-02 21:02:11] |
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We are proceeding the patch the missing data now. It should be available in about one hour. At that time fully re-download the data in the chart with Edit >>Delete All Data and Download.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-03 07:52:08] |
| vice&virtu - Posts: 43 |
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Good morning, There is still no update this morning on the missing data with intra-day chart after "Edit/Delete all data download". Thank you |
| [2014-12-03 08:31:37] |
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This is now solved. Re-download the data again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-03 09:40:45] |
| vice&virtu - Posts: 43 |
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update done.
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