Support Board
Date/Time: Fri, 22 Nov 2024 18:51:46 +0000
I am unable to get data.
View Count: 1584
| [2013-05-15 16:09:42] |
| waynegr - Posts: 8 |
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Hello, I paid to use Sierra Charts. I am trying to connect to my TransAct AT demo account for data. Yet, I continually get failed connection attempt after failed connection attempt. Connecting to TransAct... | 2013-05-15 12:03:03 Unable to connect to TransAct (Validate User). TransAct error: (57) This VendorID is Disabled | 2013-05-15 12:03:04 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button. | 2013-05-15 12:03:04 Disconnecting from TransAct... | 2013-05-15 12:03:04 Disconnected from TransAct | 2013-05-15 12:03:04 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. To cancel, select File >> Disconnect on the menu. | 2013-05-15 12:03:04 Please Help. I am very anxious to start using Sierra Charts again. Thanks, Garrett |
| [2013-05-15 16:27:08] |
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Please update Sierra Chart to the latest version by selecting Help >> Download Prerelease.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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